Won't let my parents support my application?

4

Hi. I don't know if anyone can help because this is stressing me out.
Everytime my parents click the link to support my application or enter my details for my application online it only sends us to a webpage saying "You cannot support this student's application just now" .
Why is it saying this! That PFF2 form is huge and I'd rather avoid it .

Reply 1

Stephen SLC

Official Rep

8

Hi there, when did you make your application? Thanks, Stephen.

Reply 2

8star

OP

4

Original post

by Stephen SLC

Hi there, when did you make your application? Thanks, Stephen.

Hi,

It was 14th April, but it had the same issues on the 15th

Reply 3

Stephen SLC

Official Rep

8

Hi there, is this your first application? Was the identity evidence submitted with the application? Thanks, Stephen.

Reply 4

8star

OP

4

Original post

by Stephen SLC

Hi there, is this your first application? Was the identity evidence submitted with the application? Thanks, Stephen.

Had an application a few years ago but it was rejected and I ended up not going uni
The application now is for first year and I did send identity evidence
Thanks

Reply 5

Stephen SLC

Official Rep

8

Hi again, thank you for the confirmation. When we receive an application, we check the identity part of the application firstly, this is currently taking an estimated 9 working days for to update, so as the application was submitted 14/04/25, this would still be in the review process with the identity team at present, the estimated update for this part would be today at some point, this could be why the system is advising that they are unable to support the application at present until this completes, we would be expecting this to be completed by 30/04/25, so please ask your parent's to try to support the application again after this point, if the problem still persists however, please contact us over the phone (0300 100 0607) or via live chat. To access our live chat service from your online account, select 'undergraduate' and then ‘contact us’. From here you will be able to use our live chat service when it is available and we can check the application and advise further. Our opening hours are stated on our ‘contact us’ page. Thanks, Stephen.

Reply 6

8star

OP

4

Original post

by Stephen SLC

Hi again, thank you for the confirmation. When we receive an application, we check the identity part of the application firstly, this is currently taking an estimated 9 working days for to update, so as the application was submitted 14/04/25, this would still be in the review process with the identity team at present, the estimated update for this part would be today at some point, this could be why the system is advising that they are unable to support the application at present until this completes, we would be expecting this to be completed by 30/04/25, so please ask your parent's to try to support the application again after this point, if the problem still persists however, please contact us over the phone (0300 100 0607) or via live chat. To access our live chat service from your online account, select 'undergraduate' and then ‘contact us’. From here you will be able to use our live chat service when it is available and we can check the application and advise further. Our opening hours are stated on our ‘contact us’ page. Thanks, Stephen.