Still can't log in to SFE

I'm unable to log on to SFE. When I try to log on, I get an error message. When I try to reset password, I'm told no account exists. When I try to create an account, I'm told I already have an account. So I'm stuck in a loop of error messages, unable to make an application. I cannot get through on the helpline as I do not have a reference number (as I can't log on!), which you need to speak to someone. I've had the same issue for 2 days now. Can someone from SFE please help.