The Student Room Group

TSR email preferences and username changing

Hi I want to change my username and email preferences and neither seems to work?
For the username I clicked on the edit login settings thing and it took me immediately to a delete my account page.
For the email, I clicked on edit email preferences and it did take me to the right page, I think, but it wouldn't let me click on the email and change it.
Anyone tried it and did it work?
pls help :smile:
Original post
by anxious&paranoid
Hi I want to change my username and email preferences and neither seems to work?
For the username I clicked on the edit login settings thing and it took me immediately to a delete my account page.
For the email, I clicked on edit email preferences and it did take me to the right page, I think, but it wouldn't let me click on the email and change it.
Anyone tried it and did it work?
pls help :smile:

For the email change, just to check are you talking about this page:
https://www.thestudentroom.co.uk/settings/email

For the username option, are you using this page?
https://www.thestudentroom.co.uk/profile.php?do=editpassword

If you don't see username change options, could you screenshot what you can see?

Reply 2

Original post
by 04MR17
For the email change, just to check are you talking about this page:
https://www.thestudentroom.co.uk/settings/email
For the username option, are you using this page?
https://www.thestudentroom.co.uk/profile.php?do=editpassword
If you don't see username change options, could you screenshot what you can see?


Yes those are the pages I'm talking about
(edited 10 months ago)

Reply 3

Original post
by 04MR17
For the email change, just to check are you talking about this page:
https://www.thestudentroom.co.uk/settings/email
For the username option, are you using this page?
https://www.thestudentroom.co.uk/profile.php?do=editpassword
If you don't see username change options, could you screenshot what you can see?

Screenshot 2025-05-10 111421.png
Screenshot 2025-05-10 111341.png
I put screenshots in this message and these are what i see when i click on the links you put in your message
lmk if you cant see them
Original post
by anxious&paranoid
Screenshot 2025-05-10 111421.png
Screenshot 2025-05-10 111341.png
I put screenshots in this message and these are what i see when i click on the links you put in your message
lmk if you cant see them


Are you wanting to unsubscribe from all emails or just some?

Reply 5

Original post
by 04MR17
Are you wanting to unsubscribe from all emails or just some?

I was hoping to change my email to a different one, if thats possible
Original post
by anxious&paranoid
I was hoping to change my email to a different one, if thats possible


Ah, it should be possible to do that from the other link, which you're only getting a delete account option for.

May I ask - did you set up your TSR account via Google / another third party or did you register manually?

Reply 7

Original post
by 04MR17
Ah, it should be possible to do that from the other link, which you're only getting a delete account option for.
May I ask - did you set up your TSR account via Google / another third party or did you register manually?

I signed in via google
I think I set it up via google as well
Original post
by anxious&paranoid
I signed in via google
I think I set it up via google as well


That'll be the reason why you don't see the options. I'll quote someone who can help with this during working hours (ie Monday onwards)

RainbowLapras
x


Hi RL, this user wants to adjust email and username settings but can't due to registering initially via Google. Is there a button you can press to make this possible for them? :smile:

Reply 9

Hi, I'm experiencing the same issue! Would like to change my username too, and I only see the option to delete my account. Would you be able to help me? 🥹
Original post
by IdaMiczke
Hi, I'm experiencing the same issue! Would like to change my username too, and I only see the option to delete my account. Would you be able to help me? 🥹


Did you also register for the site using Google or another third party?

Reply 11

Original post
by 04MR17
Did you also register for the site using Google or another third party?


Honestly i do not remember, but it might have been with Google
Original post
by IdaMiczke
Honestly i do not remember, but it might have been with Google


That's okay, I've quoted RainbowLapras who should be able to help you too :smile:

Reply 13

Original post
by anxious&paranoid
Hi I want to change my username and email preferences and neither seems to work?
For the username I clicked on the edit login settings thing and it took me immediately to a delete my account page.
For the email, I clicked on edit email preferences and it did take me to the right page, I think, but it wouldn't let me click on the email and change it.
Anyone tried it and did it work?
pls help :smile:

Original post
by IdaMiczke
Hi, I'm experiencing the same issue! Would like to change my username too, and I only see the option to delete my account. Would you be able to help me? 🥹

Hi both, if you post in Ask the Community Staff and let them know the new username and email you'd like, someone should be able to get that changed for you!

Please note that the forum may say "This forum currently has no posts that you are able to view.", as you can only view your own threads, but just hit the "Start new discussion" button and you can post still :smile:

Any issues just shout!

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