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ATAS certificate not received yet even status changed to sent via mail

Hello guys.
I applied for my ATAS certificate on 9 May 2025. My status on ATAS portal changed to sent via mail on 15 June 2025 but still I didn’t get it. I checked spam/junk mail etc. but I didn’t found it.
I also contacted my university but they also don’t get the copy of my ATAS.
Did anyone face the same issue or get sorted later?

Reply 1

If you and your university haven't received the certificate, please contact ATAS team and request to send your certificate. Please try to avoid using Gmail.

Reply 2

Original post
by Uzair2157
Hello guys.
I applied for my ATAS certificate on 9 May 2025. My status on ATAS portal changed to sent via mail on 15 June 2025 but still I didn’t get it. I checked spam/junk mail etc. but I didn’t found it.
I also contacted my university but they also don’t get the copy of my ATAS.
Did anyone face the same issue or get sorted later?


Did you use gmail?

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