UAT Bursary

I don't know where else to post this and I haven't found anyone having a similar issue before. I made the bursary request on UAT for TMUA two weeks ago, and they said it would be reviewed in "up to five working days". It's been 10 working days, and this obviously hasn't happened yet. I tried messaging them with the contact feature but have had no response. Is there anything that I can do, or is there anyone who has had this issue before? My worry is that when the bursary request is finally processed, there will be zero test centres available. I'm 95% sure my nearest centre is already full and I'll have to find and travel to a different one if any are still available by the end of September (no access arrangements).