The last “10%” Durham accomodation
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Reply 20
Original post
by AnonymousHas anybody heard?
No I wish
Reply 21
Original post
by AnonymousNo I wish
Sameeee
Reply 22
I got my log in and college yesterday finally! The log in is so annoying though and I’m on my second live chat with IT to get me logged into Banner Self Service.
Reply 23
Has anyone heard anything?
Reply 24
I got my username but no college yet
Reply 25
Original post
by AnonymousI got my username but no college yet
Same, I got my username about half an hour ago. I remember a Durham email saying that you had to get your college first before getting your IT details, so hopefully that means that our allocations are sorted and will be sent out shortly…
Reply 26
I’ve got nothing???
Reply 27
Original post
by AnonymousI’ve got nothing???
I wouldn’t worry there’s still plenty who haven’t got anything and I got my username like only half an hour ago
Reply 28
Original post
by AnonymousI’ve got nothing???
Same here
Reply 29
Original post
by AnonymousSame here
I just got my allocation
Reply 30
Original post
by AnonymousI just got my allocation
Did you get your username today?
Reply 31
Original post
by AnonymousI just got my allocation
Yay! What was your allocation?
Reply 32
Hey guys just wanted to give an update this morning. I called admissions today - they are super helpful. They are saying it should be today or tomorrow, but the accom office has said there is a delay (they haven't said why). Basically, when you call admissions you need to ask to make a formal complaint. The admissions office are then taking details of everyone and their experience to bring this up to management and make the accom office accountable.
Admissions
08009874120
These are the accom numbers, but I expect you will find if you call them they will just ring out and you won't be placed on hold.
01913341770
01913341774
[email protected]
It is also important try this and email them and then explain in your complaint that you have not received a response.
To make a complaint you need to email this address: [email protected]
Apparently it is staffed by senior managers so your complaint should get heard. Basically we need to make the accom office understand that what they are doing is absolutely unacceptable.
Durham already has a poor reputation for accommodation with some students last year not getting accommodation which obviously makes this so stressful and completely makes you lose your trust in them as an institution.
Hope it works out for all of you x
Admissions
08009874120
These are the accom numbers, but I expect you will find if you call them they will just ring out and you won't be placed on hold.
01913341770
01913341774
[email protected]
It is also important try this and email them and then explain in your complaint that you have not received a response.
To make a complaint you need to email this address: [email protected]
Apparently it is staffed by senior managers so your complaint should get heard. Basically we need to make the accom office understand that what they are doing is absolutely unacceptable.
Durham already has a poor reputation for accommodation with some students last year not getting accommodation which obviously makes this so stressful and completely makes you lose your trust in them as an institution.
Hope it works out for all of you x
Reply 33
Anyone else had allocations today?
Reply 34
Original post
by AnonymousAnyone else had allocations today?
Had literally nothing.
Reply 35
Original post
by AnonymousHey guys just wanted to give an update this morning. I called admissions today - they are super helpful. They are saying it should be today or tomorrow, but the accom office has said there is a delay (they haven't said why). Basically, when you call admissions you need to ask to make a formal complaint. The admissions office are then taking details of everyone and their experience to bring this up to management and make the accom office accountable.
Admissions
08009874120
These are the accom numbers, but I expect you will find if you call them they will just ring out and you won't be placed on hold.
01913341770
01913341774
[email protected]
It is also important try this and email them and then explain in your complaint that you have not received a response.
To make a complaint you need to email this address: [email protected]
Apparently it is staffed by senior managers so your complaint should get heard. Basically we need to make the accom office understand that what they are doing is absolutely unacceptable.
Durham already has a poor reputation for accommodation with some students last year not getting accommodation which obviously makes this so stressful and completely makes you lose your trust in them as an institution.
Hope it works out for all of you x
Admissions
08009874120
These are the accom numbers, but I expect you will find if you call them they will just ring out and you won't be placed on hold.
01913341770
01913341774
[email protected]
It is also important try this and email them and then explain in your complaint that you have not received a response.
To make a complaint you need to email this address: [email protected]
Apparently it is staffed by senior managers so your complaint should get heard. Basically we need to make the accom office understand that what they are doing is absolutely unacceptable.
Durham already has a poor reputation for accommodation with some students last year not getting accommodation which obviously makes this so stressful and completely makes you lose your trust in them as an institution.
Hope it works out for all of you x
Will everyone need to ring up? Or are they still sending them out to everyone who hasn't got them without needing a complaint
Reply 36
Ringing up doesn’t get you prioritised it just means you can add evidence to the case that admissions will be presenting - personally I haven’t got my college yet, only my username with no password
I would recommend still ringing up so it is logged, but I don’t think it’ll make any difference in how long it takes
I would recommend still ringing up so it is logged, but I don’t think it’ll make any difference in how long it takes
Reply 37
Original post
by AnonymousDid you get your username today?
Yes! I got my username at around 9 and my allocation at like 12ish
Reply 38
Original post
by AnonymousYay! What was your allocation?
South College!!!
Reply 39
The University has been made aware of a post on The Student Room advising incoming students to Durham University who have not yet been allocated a college to make a complaint through the Admissions Office. The Admissions Office is unable to respond to these complaints, as the college allocation process sits outside of the admissions process.
Any messages received to that account will be passed on to the College Allocation and Accommodation Office, but will not receive a response from Admissions.
If you would like to make an enquiry about College allocations. the best way to do this is via our Live Chat function on our website.
Staff are working extremely hard to allocate rooms to those students who are still waiting. While we appreciate this is frustrating, we would ask you to please be patient while we complete this work.
Any messages received to that account will be passed on to the College Allocation and Accommodation Office, but will not receive a response from Admissions.
If you would like to make an enquiry about College allocations. the best way to do this is via our Live Chat function on our website.
Staff are working extremely hard to allocate rooms to those students who are still waiting. While we appreciate this is frustrating, we would ask you to please be patient while we complete this work.
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