Failed SFE payment

I accidently put in deleted bank account details on SFE and the payment says "failed" and that it has returned to them.

What do I do from here? I need it rescheduled. I called and asked and they said I don't have to do anything which is strange. It doesn't show anything as being rescheduled on my online account. It has said failed for 2 days now and I really need the money.

Any advice?

Thank you

Reply 1

Stephen SLC

Official Rep

Hi there, after you had noticed that the old account details were submitted, did you change the details to a new bank account? Stephen

Reply 2

mkastudy

Original post

by Stephen SLC

Hi there, after you had noticed that the old account details were submitted, did you change the details to a new bank account? Stephen

Yes

Reply 3

Leah SLC

Official Rep

Hi there. Did you update your bank details over the phone? Thanks, Leah.

Reply 4

mkastudy

Original post

by Leah SLC

Hi there. Did you update your bank details over the phone? Thanks, Leah.

No on the website

Reply 5

Graeme SFE

Official Rep

Original post

by mkastudy

No on the website

Thank you - we'd recommend calling us as soon as you can on 0300 100 0607.

One of our team will be able to confirm the correct bank details and then unblock your payments.

Thanks, Graeme