Special Support Loan - PIP evidence

I have an application for student finance and I am eligible for the special support loan too. I've got a PIP letter to support this, but as it doesn't have an end date SFE won't accept it. My condition is lifelong and ongoing so my PIP letter states this too and they can't change anything about this. I've told SFE this and they say that they can't accept it without an end date so what am I supposed to do?
It's sending me in circles that PIP is ongoing without an end date and SFE won't accept an ongoing date. How do I get around this please to be able to get the support I need.
Thank you

I have an application for student finance and I am eligible for the special support loan too. I've got a PIP letter to support this, but as it doesn't have an end date SFE won't accept it. My condition is lifelong and ongoing so my PIP letter states this too and they can't change anything about this. I've told SFE this and they say that they can't accept it without an end date so what am I supposed to do?
It's sending me in circles that PIP is ongoing without an end date and SFE won't accept an ongoing date. How do I get around this please to be able to get the support I need.
Thank you

If it's ongoing because it's for life then isn't it already for this academic year by default? I've been in touch with PIP and they sent the exact same letter that I've already sent to SFE which was rejected for no end date. There's no way to get an end date because it's life long, that's what they've told me on the phone
Thanks

I'll try that thanks
For feedback, there needs to be a better way to do this and an easier way to get in touch when I need help, it was only by chance that I found this thread and luckily you were fast to reply