Referral
Hi,
I have been chasing for updates on my application for a while now, with some misleading information; I hope you can clarify what is happening and how to proceed.
I am an EU student (settled status) and I previously had undergraduate tuition fee loan for a course which I completed in June 2024. I have started PGCE course in September this year. My current application is not showing online, so I have to ring every time I would like to know whether there is an update.
I applied through the post 17/07/25 and was initially told no evidence was needed, but this later changed and I was asked to send proof of nationality and residency. I rang the helpline throughout multiple times, being given different timescales on each occasion; due to my application already taking longer than expected, I was told I could ask for referral as soon as my evidence was received. I was told today my evidence had been received and uploaded on 30/09/25 (despite another advisor telling me on 01/10/25 that there was nothing on my account and advising to send the same documents again); but that a referral could not be made as I needed to wait for the 17 working days to pass. This was contrary to what I was told before, and despite pointing out to financial hardship this is causing.
It seems every time I ring helpline I receive different information; this is really frustrating, and is unnecessarily increasing anxiety caused by delayed payments (my bursary is also on hold as it needs to be confirmed by a successful student loan application). Is there any way to speed the process at all? I have been waiting nearly 12 weeks now.
I have been chasing for updates on my application for a while now, with some misleading information; I hope you can clarify what is happening and how to proceed.
I am an EU student (settled status) and I previously had undergraduate tuition fee loan for a course which I completed in June 2024. I have started PGCE course in September this year. My current application is not showing online, so I have to ring every time I would like to know whether there is an update.
I applied through the post 17/07/25 and was initially told no evidence was needed, but this later changed and I was asked to send proof of nationality and residency. I rang the helpline throughout multiple times, being given different timescales on each occasion; due to my application already taking longer than expected, I was told I could ask for referral as soon as my evidence was received. I was told today my evidence had been received and uploaded on 30/09/25 (despite another advisor telling me on 01/10/25 that there was nothing on my account and advising to send the same documents again); but that a referral could not be made as I needed to wait for the 17 working days to pass. This was contrary to what I was told before, and despite pointing out to financial hardship this is causing.
It seems every time I ring helpline I receive different information; this is really frustrating, and is unnecessarily increasing anxiety caused by delayed payments (my bursary is also on hold as it needs to be confirmed by a successful student loan application). Is there any way to speed the process at all? I have been waiting nearly 12 weeks now.
Reply 1
Hi there, for what you have advised this would indicate that your account was originally/is currently locked under an EU student account at present. (If you have submitted a paper PN1 SFE application for your PGCE application, this will not show on the online account, however this will be worked offline until approved, once approved, a transfer of ownership will be requested to allow the application to be transferred from EU to SFE. This can only be actioned once the SFE application has been approved (offline), this will then be updated to the online account and the confirmation award will be issued.
As to referrals, these are sent when an application issue arises which requires a further assessment or evidence review.
At present, we will be awaiting the assessment team to review the application and then action the transfer over to SFE.
Stephen
As to referrals, these are sent when an application issue arises which requires a further assessment or evidence review.
At present, we will be awaiting the assessment team to review the application and then action the transfer over to SFE.
Stephen
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