Making a formal complaint to sfe
Hi does anyone know what email I can make a formal complaint to sfe with and any advice surrounding it. Sfe ‘accidentally’ approved my application when it was wrong and then cancelled it last minute. They keep giving me wrong information and had a technical issue on my account which they wouldn’t attempt to fix. And now they keep delaying the date of when they will review my application by. I’m so stressed and I’m rly broke bc I have no money. I can’t pay for course resources or equipment and I’ve had to borrow money to pay my rent. If sfe doesn’t review my form by the 9th November I will have to drop out because that’s the deadline given by my uni for tuition fees. I am just fed up and I need to make a formal complaint. I’ve got screenshots of everything I just need to know how I make a complaint.
Reply 1
Original post
by Alexis075Hi does anyone know what email I can make a formal complaint to sfe with and any advice surrounding it. Sfe ‘accidentally’ approved my application when it was wrong and then cancelled it last minute. They keep giving me wrong information and had a technical issue on my account which they wouldn’t attempt to fix. And now they keep delaying the date of when they will review my application by. I’m so stressed and I’m rly broke bc I have no money. I can’t pay for course resources or equipment and I’ve had to borrow money to pay my rent. If sfe doesn’t review my form by the 9th November I will have to drop out because that’s the deadline given by my uni for tuition fees. I am just fed up and I need to make a formal complaint. I’ve got screenshots of everything I just need to know how I make a complaint.
https://www.gov.uk/government/organisations/student-loans-company/about/complaints-procedure
Reply 2
Hi there,
You can email us your complaint. You should include;
Your Customer Reference Number (CRN).
Your date of birth.
Your full name and address (this should be the same as the one we hold in our systems for you).
Details of what happened and when – include everything you want us to consider or investigate.
What you think we should do to put it right.
A contact number and a convenient time to call you.
Once received you would get an acknowledgement email within 5 working days and the full complaint would be processed in 20 working days.
[email protected]
You can email us your complaint. You should include;
Your Customer Reference Number (CRN).
Your date of birth.
Your full name and address (this should be the same as the one we hold in our systems for you).
Details of what happened and when – include everything you want us to consider or investigate.
What you think we should do to put it right.
A contact number and a convenient time to call you.
Once received you would get an acknowledgement email within 5 working days and the full complaint would be processed in 20 working days.
[email protected]
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