The TSR Community Awards 2025 are now live >>

Student finance CYI

orwell1984

Submitted CY1 form on 26th of August but not yet updated,just says in progress. It appears longer than suggested time scale of 17 working days.I have phoned but told still processing but no further information. Is it a particular busy time?

Reply 1

Drew SLC

Official Rep

Hi there,

If we received it on the 26th of August it should have been processed by now. I would advise you contact us so we can look into this. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.

Thanks, Drew