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interrupted studies extremely close to SAAS deadline

Hello. I interrupted my studies until September due to mental health a few days ago. You cannot phone SAAS on Thursdays and today they are not taking calls or responding on web chat due to a public holiday. When I phone on Monday it will be the December 1st deadline, where they pay tuition fees to your university. Have I just lost a year of funding?????????? Can SAAS get the money back from uni if I explain to them on Monday that I interrupted before the deadline and provide evidence (emails between myself and pdt, etc) that it definitely occurred before 1st December?

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