accused of using ai for my uni essay

What are "thrive tutors"?

What are "thrive tutors"?

This was the very first thing I wondered. I googled and found a tutoring service under that name, but it’s level 2&3 only, so presume it can’t be the same.
But yes, if there’s been any kind of assistance from a tutoring service it does muddy the waters somewhat.

i’ve started my second semester of first year of law, and i’m getting back my marks from the assignments i’ve completed during first semester. in two of my modules i passed with flying colours, which i’m very pleased with as i slaved my backside off for it. for one module, i scored 86% in the MCQ and have been awaiting my mark for my essay worth 75% of the overall grade, an essay which i worked incredibly hard on and stressed about a lot. today i got back the mark and this is what i received “This essay is graded at 35% and weighted at 70% of your module mark with the 30% balance of your grade being generated by an online MCQ exam in January.
There were four learning outcomes for you to demonstrate your progress in this first semester module. Having read & reflected on the work you have produced here - Your work is interesting, well constructed overall and contains some salient points. However your work also contains some areas of concern and the first is a significant Turnitin Similarity score of 48%, which has clearly identified central areas of your work having been imported from a previously submitted source. But in addition to that concern, there's the matter of a 42% Al generated text, imported word for word, in large sections of the assignment - When there was a clear requirement for this assignment to be organically written and generated only by yourself.
On that basis, the number of marks that can be allocated to your work in it's current format is greatly reduced as it's not original, and therefore cannot constitute a pass at this level of study. This essay mark will be added to your MCQ exam results, to provide your overall module grade.”. i am distraught and very upset, i worked incredibly hard just for my work to be reduced like that. i did not use any sort of ai to write or to even help me write my essay. i worked closely with thrive tutors on site via email frequently per week to help me improve my essay drafts, which i have kept all drafts. i also wrote my first draft in google doc and it includes all the time stamps and such to show that it’s my work. as well as this, the turnitin score highlighted nearly all of the cover sheet, which is written by the uni, so i don’t think that should be a reliable source. as for ai detectors, i once wrote an essay and ran it through several ai detectors and they all came back with a different score, even though the work was 100% mine. i’m very stressed and upset and i have emailed my personal tutor/lead of module explaining all this but i don’t know what to do.

they are tutors my uni have where you can submit your drafts and such and they’ll help you with improving the drafts! the law department is the only dep that has them

So an internal service? That's not necessarily unusual, although only being restricted to one department is somewhat.
What kind of assistance did they provide? Was it general feedback or did they recommend changing specific wording or provide examples of specific wording?
I think overall there are two issues here:
1. The very high similarity to a previously submitted piece of work.
2. The AI usage allegations.
For 1, did they specify if this was relative to a piece of work you yourself had previously submitted (self plagiarism) or someone else's (plagiarism otherwise)?
For 2, how many times exactly did you submit it to "AI" checkers, and we're these random websites you found online or AI services (e.g. chatgp) you used, or an internal tool (e.g. an instance of Turnitin which does not "submit" your work but just checks against the Turnitin system)?
This might help people (and yourself) understand a bit more how these allegations have come about.
In terms of processes and outcomes I'd recommend speaking to your student union early to see what support and advice they can provide - they should be able to have someone who can help support you (and potentially advocate for you) if you are called to a plagiarism hearing or similar (although it sounds like the outcome has already been determined without one and you're aiming at appealing now - your SU should also be able to advise on appeals process and whether it is possible to appeal this).

they provided general feedback and also changing wordings of things such as i didn’t communicate ideas well enough in certain paragraphs so they’d suggest how i’d do so. also this was my first proper essay submitted so it wasn’t self plagiarism so maybe it suggest general plagiarism? which confuses me because this is my work so i’m not sure how i’d get my hands on someone else’s work. and yes i ran it through ai checkers online such as the top recommended in browser, i do also remember one being the ai checker by grammarly, all gave different answers.

i’ve started my second semester of first year of law, and i’m getting back my marks from the assignments i’ve completed during first semester. in two of my modules i passed with flying colours, which i’m very pleased with as i slaved my backside off for it. for one module, i scored 86% in the MCQ and have been awaiting my mark for my essay worth 75% of the overall grade, an essay which i worked incredibly hard on and stressed about a lot. today i got back the mark and this is what i received “This essay is graded at 35% and weighted at 70% of your module mark with the 30% balance of your grade being generated by an online MCQ exam in January.
There were four learning outcomes for you to demonstrate your progress in this first semester module. Having read & reflected on the work you have produced here - Your work is interesting, well constructed overall and contains some salient points. However your work also contains some areas of concern and the first is a significant Turnitin Similarity score of 48%, which has clearly identified central areas of your work having been imported from a previously submitted source. But in addition to that concern, there's the matter of a 42% Al generated text, imported word for word, in large sections of the assignment - When there was a clear requirement for this assignment to be organically written and generated only by yourself.
On that basis, the number of marks that can be allocated to your work in it's current format is greatly reduced as it's not original, and therefore cannot constitute a pass at this level of study. This essay mark will be added to your MCQ exam results, to provide your overall module grade.”. i am distraught and very upset, i worked incredibly hard just for my work to be reduced like that. i did not use any sort of ai to write or to even help me write my essay. i worked closely with thrive tutors on site via email frequently per week to help me improve my essay drafts, which i have kept all drafts. i also wrote my first draft in google doc and it includes all the time stamps and such to show that it’s my work. as well as this, the turnitin score highlighted nearly all of the cover sheet, which is written by the uni, so i don’t think that should be a reliable source. as for ai detectors, i once wrote an essay and ran it through several ai detectors and they all came back with a different score, even though the work was 100% mine. i’m very stressed and upset and i have emailed my personal tutor/lead of module explaining all this but i don’t know what to do.