Has anyone used housing company GoHaven/Student Haven?Watch
More about University of Huddersfield
they are a real company, but they are a terrible one. i'm renting with them at the moment. our house has all kinds of things wrong with it, problems that have been here since before we moved in (july 1st) and we've had countless promises that they'd get sorted. but no, nothing yet. your best bet would be to actually go to the offices, the number you're told to call is for their call centre type place.
The office is a hike and a half from the uni and not good when you're carrying a load of stuff ready to move in like I had to! Saying that, they did expect us to borrow (and even beg for) money from our parents to pay the deposit on the house. They weren't impressed when we told them that they could take a running jump and said we'd give Storthes our money instead for that comment.
Keep away from Go Haven.
our landlord's a bit crap too. when we can't get through to go haven, we try him. our velux window in the kitchen ceiling has been leaking since before we moved in (though it hasn't been that bad so far), loads of times we've been told 'it'll be fixed asap!'. has it? no. apparently they need two or three days of sunny weather to be able to sort it...we've been here since july. i know the summer was a bit crap but were there not several days of sun during that...?
the curtains are off the hooks in the living room, my housemates' curtain rail has broken in half and as good as fallen down and out of about three or four strip lights in the bathroom, one works. one. and that looks set to go soon too.
i think this year's worse becasue we're dealing with go haven as the go between from us to the landlord. last year if we had problems, we'd contact our landlord directly or we'd go and see him (he owns that top spot snooker club by uni) and it'd get sorted quick enough.
My mates and I rented a house from them in Marsh, which was in pretty crappy condition, but cheap. First week, heating and hot water went on the blink. GH ignored our calls saying the manager was out and they would get back to us. Never happened! Each time we went to visit the office,it was only a receptionist there who said she would pass on our messages.
We waited a two weeks, after which we called it a day and wnated to move out. Problem was, they wouldn't pay our deposit back saying we had messed the house up! Complete nonsnese. Anyway, after weeks of haggling and letters, we got half of our deposits back.
Now the shocker - i did some research into the owners and came up with the news story below. If you read it, it says the guy has nothing to do with the company,but it was him who showed us around the house and took our deposits. It was also him who eventually returned half our deposits. Clearly he is running the show.
Keep away from em.
"Debt-hit trader linked to town firm
Nov 7 2005 By Andrew Hirst, Crime Reporter, The Huddersfield Daily Examiner
A MAN whose company collapsed owing thousands of pounds has denied being involved in a similar venture in Huddersfield.
However, businessman Aziz Patel, 25, has answered the phone at Go Haven property letting agents in Marsh and has done promotional work for the newly-founded company."
but, as i see it, this is a public forum and we're entitled to say what we want to. if they don't like what's being said, then it's up to them to change it. it isn't our fault that a lot of people have trouble with them.
They'll probably say that its "defamation" which is threat-speak for "I dont like what you're saying about me, even if its true." Basically folks, just stay away from Go Haven.
Lol I didnt think this post would last so long. Haven did read this post and emailed me about it. They responded to this but not their emails or phones.
Zaul, what did they say in their email? Where they offering an apology or something?
Oh, I found this about them too
And I know they couldn't use defamation, but its surprising how many people think that claiming it will get things removed from the internet straight away
Pretty much lie to you bare faced or 'twist the truth'. We moved out in July and they tried to charge us our entire deposit and more to essentially clean the house and paint a wall. Absolutely ridiculous to get hold of, slow to reply to emails and phone calls. Charlotte one of the colleagues can be extremely snotty when you call up with a query or problem. Absolutely awful i can't say it enough times, avoid at all costs you'll lose a lot of money and live in poor conditions!!
In the deposit return we were told we actually owed them money due to the damage in the house. There was minimum damage in the house which we took photos to prove. We too where charged for a full house re paint and an excessive amount for cleaning despite us cleaning the house from top to bottom before we left, we have also been charged for new sofas and a number of other ridiculous charges. Better yet Charlotte herself actually came to do a pre-inspection of the house and reported back that the house was in overall good condition and only needed light bulb replacements and to cover a few marks on the walls.
We knew the previous tenants to our property and also asked them for a copy of their deposit return in which they pretty much got the full amount back last year. They had been charged for the house repainting at 20+VAT per room and we were actually charged double at £40+VAT per room.
The problems at the start involved Charlotte giving us an incorrect tenancy start date that we actually signed for and then later told us this was incorrect. This meant that some of our tenants that are not from England had nowhere to live for around a month, she showed little sympathy and was incredibly rude and unprofessional about the whole matter and demanded us to all come in and sign a new agreement.
We feel as student we have completely been taken advantage of and this has not been a pleasant experience. Forward to receiving the reply to our deposit return after phoning, we were informed each individual tenant would have to email a response if we were not happy with the charges. We have replied and have STILL not had a response over a week later!
Getting in contact with this agency is almost impossible throughout our final year at University phoning the agency was the quickest and easiest way to get in contact during this busy period. However EVERY problem with the house had to be dealt with by email. We have wasted a lot of time with this agency and it is the last thing any student needs when you are trying to complete your degree!