(1)
From statistical tables, Phi(1.96) = 0.975.
So x = mean - 1.96*sd = 16 - 1.96*0.8 = 14.432.
(2)
(a)
Phi(20/30) - Phi(-10/30)
= Phi(20/30) + Phi(10/30)
= 0.378
So the proportion is 37.8% (slightly different from the given answer - what you get depends on which statistical tables you use to find the Phis).
(b)
From statistical tables, Phi(1.15) = 0.875.
The range is
(mean - 1.15*sd) to (mean - 1.15*sd)
= 125.5 to 194.5