The Student Room Group

Help! Can't apply for a provisional!

I was applying for a provisional licence today online on the DVLA website and I had gotten to the part where all the data is summarised for you. Then when I pressed next, it turns out my debit card number was incorrect. I spotted the mistake and quickly corrected it and pressed next to confirm it.
However, the information couldn't be sent. After a couple of minutes of waiting for the data to send, I decided that I should get out of this transaction, as nothing was going to happen, and press the 'go back one page' button on my browser, as it was the only thing I could do instead of being stuck on the same page (I couldn't press the previous, next or cancel buttons on the page). I was then told that I had timed out and I had to be logged off to complete my transaction again.
However, this time round, when I got to the part of filling out how long I had been living in my house, I pressed next and it told me I wasn't eligible for a provisional licence. :s-smilie:

Any idea what happenned and what I should do? Advice would be much appreciated.

EDIT: This was the message

Sorry...

You are not eligible to apply for this service.

You can select a different service from the driver licensing online homepage.
Please use the link below to return to the motoring home page.

Reply 1

Probably having problems because it timed out and you pressed the back button on your browser.
I'd leave it a while then try again later, if you have any further problems phone the DVLA on tuesday after bank holiday is over.

Reply 2

ok. Thanks Enchanté

Reply 3

you might have to resort to doing it the old fashioned paper and pen way ...

Reply 4

Well I've now got an E-mail saying:

"Thank you for submitting your application.
Please print this page, and/or make a note of the application reference number, in case you have a query."

Does this mean the payment and everything else got through?

Reply 5

DCalfine
Well I've now got an E-mail saying:

"Thank you for submitting your application.
Please print this page, and/or make a note of the application reference number, in case you have a query."

Does this mean the payment and everything else got through?


it sounds like it went through but id ring them on tuesday to confirm

Reply 6

brokenangel
it sounds like it went through but id ring them on tuesday to confirm


k thanks :smile:

Reply 7

I'm wondering the same - got the same message

Reply 8

Original post by Lauren2511
I'm wondering the same - got the same message

Wow an 11 year old thread bump.. that must be a new record..