Big Companies and their compaq's

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Ray Pang
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#1
Report 17 years ago
#1
Why do big companies spend stupid amounts of money on their IT contracts? At our call centre they've
upgraded al the old P133 32mb systems to 1ghz 256mb systems (compaq to compaq) for absolutely no
reason. They still run the same software (Windows 95, basis, office 97), albeit with a marginally
quicker loading time. It's crazy. They must have spent a hundred thousand on the systems in our call
centre alone.
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Rikki Prince
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"Ray Pang" <[email protected]> wrote in message news:[email protected]...
[q1]> Why do big companies spend stupid amounts of money on their IT[/q1]
contracts? At
[q1]> our call centre they've upgraded al the old P133 32mb systems to[/q1]
1ghz 256mb
[q1]> systems (compaq to compaq) for absolutely no reason. They still run[/q1]
the same
[q1]> software (Windows 95, basis, office 97), albeit with a marginally[/q1]
quicker
[q1]> loading time. It's crazy. They must have spent a hundred thousand on[/q1]
the
[q1]> systems in our call centre alone.[/q1]

Would they notice if you walked home with the new PC and left one of the old ones in it's place?
(well, if you're home PC is worse than their new ones) That or see if they'd notice any games
installed on them...

It is stupid. But it's kinda stereotypical to see big bosses without a clue about technology to just
splash out on faster machines even if it's not needed. I can't imagine the techies to have demanded
it, as they'd know it wasn't needed, and just request more money for the department to improve their
'network monitoring' machine... Why not make a fuss and say you'd prefer better wages rather than
pointlessly expensive upgrades? Or stand up for the little guy and ask them to pass the savings onto
the customer. I was going to make some rash comments about improving the call centre, but as you
work there, it's probably a good one ;-) Hmm, I wonder if all the really good call centres are the
ones for products/services which actually work, so no-one ever phones them...

Rikki
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Max Power
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#3
Report 17 years ago
#3
[q1]> Why do big companies spend stupid amounts of money on their IT contracts?[/q1]
At
[q1]> our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q1]
256mb
[q1]> systems (compaq to compaq) for absolutely no reason. They still run the[/q1]
same
[q1]> software (Windows 95, basis, office 97), albeit with a marginally quicker loading time. It's[/q1]
[q1]> crazy. They must have spent a hundred thousand on the systems in our call centre alone.[/q1]

They're still running windows 95 on a 1ghz compaq? that does seem kinda stupid I've got to admit.
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Arkan
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#4
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#4
perhaps the management was just taken for a ride by the PC sales team?

"Ray Pang" <[email protected]> wrote in message news:[email protected]...
[q1]> Why do big companies spend stupid amounts of money on their IT contracts?[/q1]
At
[q1]> our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q1]
256mb
[q1]> systems (compaq to compaq) for absolutely no reason. They still run the[/q1]
same
[q1]> software (Windows 95, basis, office 97), albeit with a marginally quicker loading time. It's[/q1]
[q1]> crazy. They must have spent a hundred thousand on the systems in our call centre alone.[/q1]
0
Ray Pang
Badges:
#5
Report 17 years ago
#5
"Rikki Prince" <[email protected]> wrote in message
news:[email protected]...
[q1]> Would they notice if you walked home with the new PC and left one of the old ones in it's place?[/q1]

If I could get the machines open and swap everything out of them in time, then there is no way
they'd notice.

[q1]> It is stupid. But it's kinda stereotypical to see big bosses without a clue about technology to[/q1]
[q1]> just splash out on faster machines even if it's not needed. I can't imagine the techies to have[/q1]
[q1]> demanded it, as they'd know it wasn't needed, and just request more money for the department to[/q1]
[q1]> improve their 'network monitoring' machine... Why not make a fuss and say you'd prefer better[/q1]
[q1]> wages rather than pointlessly expensive upgrades? Or stand up for the little guy and ask them to[/q1]
[q1]> pass the savings onto the customer. I was going to make some rash comments about improving the[/q1]
[q1]> call centre, but as you work there, it's probably a good one ;-)[/q1]

Well it is one of the biggest companies in the world. It's strangely quiet this year. Admittedly
we've had bad weather for the last few days, but I find myself twiddling my thumbs, desperately
hoping for some photocopying or other pointless busy work to keep me sane. Today was a nightmare.
Going through about 600 accounts (all printed up in 6pt text) and seeing if they're bloody machines
had been converted, and then ringing them to ask if they needed them converted.

[q1]> Hmm, I wonder if all the really good call centres are the ones for products/services which[/q1]
[q1]> actually work, so no-one ever phones them...[/q1]

If mine is really good, then no.
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Ray Pang
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#6
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#6
"Gaurav Sharma" <[email protected]> wrote in message
news:[email protected]...
[q1]>[/q1]
[q1]> "Ray Pang" <[email protected]> wrote in message news:[email protected]...[/q1]
[q2]> > Why do big companies spend stupid amounts of money on their IT[/q2]
contracts?
[q1]> At[/q1]
[q2]> > our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q2]
[q1]> 256mb[/q1]
[q2]> > systems (compaq to compaq) for absolutely no reason. They still run the[/q2]
[q1]> same[/q1]
[q2]> > software (Windows 95, basis, office 97), albeit with a marginally[/q2]
quicker
[q2]> > loading time. It's crazy. They must have spent a hundred thousand on the systems in our call[/q2]
[q2]> > centre alone.[/q2]
[q2]> >[/q2]
[q1]>[/q1]
[q1]> It might be part of a long-term change-over strategy. And if you think about it, relative to total[/q1]
[q1]> employee salaries and other ongoing costs for[/q1]
a
[q1]> big company, £100,000 isn't *that* much. Compaq probably provides more[/q1]
than
[q1]> just the PCs at that sort of price.[/q1]
[q1]>[/q1]
[q1]> G.Sharma.[/q1]

Er, that's £100000 for a a 60 strong team of people. Multiply that by all the other people in the
building, multiply it by the other, larger, call centre in Peterborough, multiply that by all the
other computers the the distribution, sales, engineers, reps, etc. use, and you are looking at
serious amounts of millions. Even to Coke, that's a BIG amount.
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Ray Pang
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#7
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#7
"-=RG=-" <[email protected]> wrote in message news:33%[email protected]...
[q1]> "Max Power" <[email protected] m> wrote in message[/q1]
[q1]> news:[email protected]...[/q1]
[q3]> > > Why do big companies spend stupid amounts of money on their IT[/q3]
[q1]> contracts?[/q1]
[q2]> > At[/q2]
[q3]> > > our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q3]
[q2]> > 256mb[/q2]
[q3]> > > systems (compaq to compaq) for absolutely no reason. They still run[/q3]
the
[q2]> > same[/q2]
[q3]> > > software (Windows 95, basis, office 97), albeit with a marginally[/q3]
[q1]> quicker[/q1]
[q3]> > > loading time. It's crazy. They must have spent a hundred thousand on[/q3]
the
[q3]> > > systems in our call centre alone.[/q3]
[q2]> >[/q2]
[q2]> > They're still running windows 95 on a 1ghz compaq? that does seem kinda stupid I've got to[/q2]
[q2]> > admit.[/q2]
[q2]> >[/q2]
[q1]>[/q1]
[q1]> You'd think they'd have gone to w2k or something...[/q1]
[q1]>[/q1]

I may have been a bit rash. They got the computers a couple of months back, and Project Refresh (or
something similarly sillily titled) is happening across GB in all coke outlets. We're moving onto
2K, Office XP, an alternative to BASIS (presumably they couldn't get it to work properly in
2k). I don't see why we need office XP at all, or 2K for that matter. The Win95 boxes seem perfectly
stable as they only have a few apps installed, and the only time we use Office is to do a few
mail merges and a few simple databases. Maybe it's a standardisation, and in the head office they
do something a little bit more advanced.
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Jess
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#8
Report 17 years ago
#8
"Ray Pang" <[email protected]> wrote in message news:[email protected]...
[q1]>[/q1]
[q1]> "Rikki Prince" <[email protected]> wrote in message[/q1]
[q1]> news:[email protected]...[/q1]
[q2]> > Would they notice if you walked home with the new PC and left one of the old ones in it's place?[/q2]
[q1]>[/q1]
[q1]> If I could get the machines open and swap everything out of them in time, then there is no way[/q1]
[q1]> they'd notice.[/q1]

Just found our today that in my work it is a disciplinary offence to swap keyboards/mouse(s?)(mice?)
and probably mouse mats.

how ridiculous.
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Barry Whyte
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#9
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#9
Ray Pang <[email protected]> wrote in message news:[email protected]...
[q1]> Why do big companies spend stupid amounts of money on their IT contracts?[/q1]
At
[q1]> our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q1]
256mb
[q1]> systems (compaq to compaq) for absolutely no reason. They still run the[/q1]
same
[q1]> software (Windows 95, basis, office 97), albeit with a marginally quicker loading time. It's[/q1]
[q1]> crazy. They must have spent a hundred thousand on the systems in our call centre alone.[/q1]

Lots of large corporations no longer own their IT systems, and instead lease them on a three-year
basis or whatever. Basically, if a firm needs 50,000 computers around the world, then they can
outsource this requirement to a company such as Compaq or IBM who will ensure their global IT needs
are continously met and updated. So thats probably why - the company probably didn't own the old
machines in the first place, and compaq will probably reuse components of the old systems.

Or maybe its just a form of tax avoidance

b
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Richard Magrath
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#10
Report 17 years ago
#10
"Gaurav Sharma" <[email protected]> wrote in message
news:<[email protected] news-text.cableinet.net>...

[q1]> Compaq probably provides more than[/q1]
[q1]> just the PCs at that sort of price.[/q1]
[q1]>[/q1]

Oo-er missus!

(sorry)

Rich
0
Ray Pang
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#11
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#11
"Gaurav Sharma" <[email protected]> wrote in message
news:[email protected]...
[q1]>[/q1]
[q1]> "Ray Pang" <[email protected]> wrote in message news:[email protected]...[/q1]
[q2]> > Why do big companies spend stupid amounts of money on their IT[/q2]
contracts?
[q1]> At[/q1]
[q2]> > our call centre they've upgraded al the old P133 32mb systems to 1ghz[/q2]
[q1]> 256mb[/q1]
[q2]> > systems (compaq to compaq) for absolutely no reason. They still run the[/q2]
[q1]> same[/q1]
[q2]> > software (Windows 95, basis, office 97), albeit with a marginally[/q2]
quicker
[q2]> > loading time. It's crazy. They must have spent a hundred thousand on the systems in our call[/q2]
[q2]> > centre alone.[/q2]
[q2]> >[/q2]
[q1]>[/q1]
[q1]> It might be part of a long-term change-over strategy. And if you think about it, relative to total[/q1]
[q1]> employee salaries and other ongoing costs for[/q1]
a
[q1]> big company, £100,000 isn't *that* much. Compaq probably provides more[/q1]
than
[q1]> just the PCs at that sort of price.[/q1]
[q1]>[/q1]
[q1]> G.Sharma.[/q1]

Maybe. We have a helpdesk in Belgium that we ring. It's not Compaq at the other end of the line.
They sort out all the hardware, software and anything-computer-related issues. Whether or not Compaq
provide anything behind that is another issue. It's still ridiculous.

While I'm on the subject of IT money wasting, I noticed today that all the monitor stands were
actually Compaq laptop docking stations. About 6 of the 50 or so in the office are used to 'dock'
laptops (they're never actually taken out to my knowledge) and the rest are just sitting there idle.
Wouldn't it have been cheaper just to get monitor stands?
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