well i've sent in benefit entitlements to show my mother is now single, a council tax bill, but theyre saying the council tax bill doesn't count because she doesn't get a discount, which sucks because that's only because me and my sister are over 19. they are also saying the fact she is claiming benefits isn't enough proof either. i swear every advisor tells people different things, i only literally got told yesterday i needed a solicitors letter, for the past few months they have been saying a council tax will with or without a discount would be enough.
i hate student finance. why cant their advisors just tell us the same information, instead of wasting time!