Hey there! Sign in to join this conversationNew here? Join for free
    • Thread Starter
    Offline

    0
    ReputationRep:
    I'm trying to cancel my Student Finance application for this year so that I can take a gap year before heading to Uni. After not being able to email them anymore I've had to call their helpline (which is an 0845 number) about three times because it keeps saying that my Customer Ref number and PIN (day and month of birth) don't match, when they do after checking myself each time. I can't even get through to an advisor or anything to help me with this problem.

    Can anyone help please?
    • PS Helper
    Offline

    14
    PS Helper
    Indeed, I had this problem, and ended up giving up. I hate that bloody company. You might want to write to them instead? It's probably going to end up being more efficient...
    Offline

    0
    ReputationRep:
    You have to wait until they've finished talking each time otherwise they don't register a number, don't cut them off when they say "your pin number is your the day and month of your birthday." Took me 6 times and it was only when I waited right to the end that it worked.
 
 
 
Poll
Do you agree with the PM's proposal to cut tuition fees for some courses?

The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

Write a reply...
Reply
Hide
Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.