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    Hi

    About 2 months ago i applied for student fiance for the first time as im about to start my first year at uni in september.

    I completed the form online and sent my passport and my parents documents. I sent it all in one envelope.

    About a week ago i received my passport back, so i though they must of got everything and i should have my loan confirmed soon. But, today i got an email saying that they are still awaiting my parents documents!

    How didnt they get it if it was in the same envelope ?

    Thanks in advance
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    It could be an automatic email, where the documents haven't been processed yet. If you haven't had them sent back then they haven't been processed.
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    Did everyone send their passport? Because I never did lol
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    Phone them. I had the eeeexactly the same problem as you and it could be a myriad of things. Just phone them up and ask why they are still saying they're waiting for documentary evidence!
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    (Original post by .X.alysha.X.)
    Did everyone send their passport? Because I never did lol
    I didn't, I neeeeded it!
    I don't think I sent anything though... Don't think I needed to... Oh dearrr doubtinggg myself now!
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    Just to echo what impervious said, it will just be an automatic email, dont panic too much, they just havent got around to processing your parents information.

    I rang them up before and they have an 8 week backlog, so just sit tight and ignore any emails you get, then they will send you a letter when they have fully processed your applications and then made a decision.
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    (Original post by Belle88)
    I didn't, I neeeeded it!
    I don't think I sent anything though... Don't think I needed to... Oh dearrr doubtinggg myself now!
    lol yeah me too, I can't remember them saying I needed to send it; I've spoke to them since though and they said its now being assessed etc. so should be OK, taking ages though
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    This student finance business is sooooooo *hit next year im not even going to bother applying for means tested support,.. sent it in about 6 weeks ago still heard nothing, they've probably lost it!!
 
 
 
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