4th Year of Student Finance applications and yes Ive had problems before but this is beyond a joke.
1. I tried to apply online but they were sending out an error message for days, phoned they said to apply in paper.
2. Applied on paper as a continuing student for everything incl. income assessed, not needing to do anything more but get parents signatures as supplied parents financial details previously.
3. Got non-means tested assessment in the post, thought Id wait for another as theyd been telling everyone they were doing it in stages.
4. Got a payment schedule letter - not part of their new over-applied system, phone SFE who say I should fill in a different form that their infor on main forms I shouldnt fill in and to not send evidence that the website is telling me I should give them. This is wrong information (found this out when I went to do what they said and the info on their site said different), phone SFE again and they say they were wrong but theres nothing they can do so phone LEA.
-Phone LEA who get my previous applications out and phone me back with double talk; 'last year we didnt have your financial information' 'should I fill in a form to send it in to get means tested?' 'no we already have it', AND, 'if you want I can reassess you for a bit more money for living away from home' 'but I dont live away from home' 'but if you ask me to I can assess you for living in halls so you get a bit more' 'but I dont live in halls' 'but if you..' 'i dont feel comfortable with something thats not true when things are already being messed up'.
So now I have to wait for a senior person to come back in and look through my application and *hopefully* income assess it so I have a normal maintenance loan. But of course this is all dependant on having the information they say they do and dont have.