Can someone tell methe processes required for making a formal complaint? What will happen to me? Is it likely anything will happen to the people I am complaining about?
Basically, the checkouts manager and checkouts team leader don't like me and always treat me like **** when I have to go down there from my normal department to help them out in busy periods.
I know they have a personal grudge against me, it's clear my face doesn't fit. I haven't done anything to rub them up the wrong way.
The team leader in question usually leaves me on a checkout for an extortionate amount of time before he shuts me down (support mean, do a quick bit if support then go when the queues die down a bit), because he likes to play the power game with me.
Is it likely my complaint will have any effect, bearing in mind senior management are not going to turn against each other for the sake of a general assistant like me who can easily be replaced?