Cheers mate(Original post by inksplodge)
As LordOfTheIsles said I'd wait til Friday. Good luck.![]()
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donaldduckyy
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- 25-08-2010 15:44
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inksplodge
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- 25-08-2010 15:45
(Original post by donaldduckyy)
Cheers mate -
devon-la-la
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- 25-08-2010 15:48
hey.
so i've been working in sainsbury's for a week. this morning i was having my till training. the checkout leader had me putting stuff through in training mode for a while, then after a while he took the till out of training mode and watched me serve some customers. he said i was doing fine so he left me to do it myself. i wasn't feeling too confident so i put the till back in training mode (he'd given me his log on number cos i haven't got a log on number of my own yet) and i was just looking through all the fruit and veg on the PLU button to try and memorise it, lol.
anyway a customer came along and so i put their shopping through and they paid with card. they were in a rush so typed in their pin, took their card and then left before the receipt printed out. when it did print out i went to put it in the bin but i noticed that it had TRAINING MODE written all over it - i didn't realise it was still in training mode!
the guy only bought 2 bottles of coke (£1.50 or something) but i'm absolutely terrified that i let someone go without paying - i mean, he put his pin in exactly as normal and the box came up on screen like "correct pin accepted" or whatever it says, and then the sale finished and the receipt printed, so it was like authorised with the card company and everything, but it was in training mode, so did it actually charge his card or not?!?
i didn't say anything to the checkout leader because it was only my first day on the till and i've only been hear a week and i was so worried that i'd made a huge mistake and i'd get in trouble (he'd been really nice and patient all day and i didn't want to mess it up) but what if they find out and i get sacked??? i really need this job!
so does anyone know whether or not the customer would have been charged or whether i let him go with free stuff? oh my god i'm so scared, please help!! -
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- 25-08-2010 17:04
(Original post by devon-la-la)
hey.
so i've been working in sainsbury's for a week. this morning i was having my till training. the checkout leader had me putting stuff through in training mode for a while, then after a while he took the till out of training mode and watched me serve some customers. he said i was doing fine so he left me to do it myself. i wasn't feeling too confident so i put the till back in training mode (he'd given me his log on number cos i haven't got a log on number of my own yet) and i was just looking through all the fruit and veg on the PLU button to try and memorise it, lol.
anyway a customer came along and so i put their shopping through and they paid with card. they were in a rush so typed in their pin, took their card and then left before the receipt printed out. when it did print out i went to put it in the bin but i noticed that it had TRAINING MODE written all over it - i didn't realise it was still in training mode!
the guy only bought 2 bottles of coke (£1.50 or something) but i'm absolutely terrified that i let someone go without paying - i mean, he put his pin in exactly as normal and the box came up on screen like "correct pin accepted" or whatever it says, and then the sale finished and the receipt printed, so it was like authorised with the card company and everything, but it was in training mode, so did it actually charge his card or not?!?
i didn't say anything to the checkout leader because it was only my first day on the till and i've only been hear a week and i was so worried that i'd made a huge mistake and i'd get in trouble (he'd been really nice and patient all day and i didn't want to mess it up) but what if they find out and i get sacked??? i really need this job!
so does anyone know whether or not the customer would have been charged or whether i let him go with free stuff? oh my god i'm so scared, please help!!
If you make a mistake always tell someone at the first instance otherwise you'll get accused of putting stuff through, without charging them for your own benefit etc.
In future, only use your own number. You could have looked through PLU on your won cashier number in "normal" mode. Your Team Leader gave you his number so he was technically in the wrong.
Again, just tell someone and be honest and say you was afraid of the consequences.
Don't worry, we've all done similar things. Yesterday I think I may have given a £20 shop away for free by accident. I told the duty manager, simply to cover my back about what happened. -
LuvyLauren
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- 25-08-2010 17:27
Hi,
I have an interview for customer service assistant, im just wondering how many people will they be interviewing for the post.
The store is still being built and I cant seem to find the opening date anywhere..
Also, one of the shifts is due to start at 6 on a Thursday evening but I have a lecture until 6 up until Christmas on a Thursday, what would they be like if i asked them to start an hour later and finish an hour later, I just don't want this to jepourdise my chances of getting the job.
Thanks -
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- 25-08-2010 17:47
(Original post by LuvyLauren)
Hi,
I have an interview for customer service assistant, im just wondering how many people will they be interviewing for the post.
The store is still being built and I cant seem to find the opening date anywhere..
Also, one of the shifts is due to start at 6 on a Thursday evening but I have a lecture until 6 up until Christmas on a Thursday, what would they be like if i asked them to start an hour later and finish an hour later, I just don't want this to jepourdise my chances of getting the job.
Thanks
With a new store I suspect that they advertised those hours because you are needed exclusively between those hours, so chances are slightly lower that they'll allow you to change the advertised shift times.
Just go to the interview and ask them. Can't hurt. -
TheLastDaysOfDisco
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- 25-08-2010 19:46
I just started my induction at sainsburys but I need to change my hours. I only need to change one of my shifts to half an hour later because in september i won't be able to make it in time. When i first went for an interview i told the person that and they said it should be fine but i'd need to speak to my department manager. I then got the job, but i've been doing my training at another store so i wont meet any of my managers til next week and by then i'll need to of changed my hours by the following week. She said it should be ok at my interview because its during the week so not a busy period but now i'm kind of fretting about it. Do you guys think they'll be ok about it and let me change it? Sorry, i'm a bit of a worrier haha
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- 25-08-2010 19:46
(Original post by LuvyLauren)
Hi,
I have an interview for customer service assistant, im just wondering how many people will they be interviewing for the post.
The store is still being built and I cant seem to find the opening date anywhere..
Also, one of the shifts is due to start at 6 on a Thursday evening but I have a lecture until 6 up until Christmas on a Thursday, what would they be like if i asked them to start an hour later and finish an hour later, I just don't want this to jepourdise my chances of getting the job.
Thanks
If it is a new store, the interview will take place at a nearby store. When you're there show your interest and ask when the store opens ect...
They will ask you if you can work the advertised shift patterns in the interview. From experience, they like you to be able to do the advertised shifts. You can always ask! -
Schumacher
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- 25-08-2010 20:34
Is USDAW (workers union) really worth joining?
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inksplodge
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- 25-08-2010 22:10
(Original post by Schumacher)
Is USDAW (workers union) really worth joining? -
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- 26-08-2010 00:19
(Original post by Schumacher)
Is USDAW (workers union) really worth joining?
I personally haven't joined it, and if I do run into trouble, i'm mates with the USDAW rep so I can get him to come in with me ^_^ -
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- 26-08-2010 14:09
Do you get paid any extra for working bank holiday?
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- 26-08-2010 15:11
(Original post by odriscoll)
Do you get paid any extra for working bank holiday? -
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- 27-08-2010 00:48
why is the questionnaire so hard to get through?
why do they have "matrix" mind blogging questions?
is it so hard to stack shelfs and use the checkouts?
i always put customers first. i treat em' like gold.
but...enough is enough. i have failed the questionnnaire four times.
four bloody times.
can i please have feedback and tips? below are some examples question. thank.
"there are many customer waiting to be served...the phone is a ringing...what do you do?"
a. check the phone and serve
b. ask ur team leader you need more help
c.serve first and answer the phone
i would put C!
another mind fking question.
it is a busy christmas day and u see a child looking lost with no parents and playing with a toy what do you do?
a. keep a eye on them until their parents come back
b. leave them
c. go and announce "a lost child etc"
i would put A
another question that really confuses me is...
"you are doing a busy shift restacking but u know you cant finish it tonight what do you do?"
a. tell ya team leader that u can't finish it
b. work at ur own pste and not finish it
c. tell tya manager u will do it 2m
i would pick A
a customer comes up to u at a busy time and tells u there is a pile of broken vase, (they found it like that) they also want the same vase but not broken...
u go and find her the vase and clear the glass
tell her it's not her fault and she won't have to pay
clear the glass as others may trip and find her the vase
tell her you have no idea how it got broken
i;d put the first one.
plus. i've never had a job before. do sainsbury want to employee someone with more experience? -
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- 27-08-2010 00:55
(Original post by Plimbu23)
why is the questionnaire so hard to get through?
why do they have "matrix" mind blogging questions?
is it so hard to stack shelfs and use the checkouts?
Or, to answer your question another way, because what you said could be construed as degrading those of us who do work at Sainsburys, clearly it is difficult because you can't do one simple questionnaire.
And yeah your answers are wrong - and we can't tell you what the correct answers are. You don't need experience, just common sense (and a bit of courtesy... and know what Sainsburys would expect from you). -
donaldduckyy
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- 27-08-2010 10:36
(Original post by LordOfTheIsles)
I would wait til Friday. I had my interview on a Wednesday and knew by Friday morning.
If you are not successful, contact HR and explain what happened. Perhaps there is perfectly good reason why you didn't get the dvd but if you are unsuccessful, raise your concerns. -
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- 27-08-2010 15:53
(Original post by Plimbu23)
why is the questionnaire so hard to get through?
why do they have "matrix" mind blogging questions?
is it so hard to stack shelfs and use the checkouts?
i always put customers first. i treat em' like gold.
but...enough is enough. i have failed the questionnnaire four times.
four bloody times.
can i please have feedback and tips? below are some examples question. thank.
"there are many customer waiting to be served...the phone is a ringing...what do you do?"
a. check the phone and serve
b. ask ur team leader you need more help
c.serve first and answer the phone
i would put C!
another mind fking question.
it is a busy christmas day and u see a child looking lost with no parents and playing with a toy what do you do?
a. keep a eye on them until their parents come back
b. leave them
c. go and announce "a lost child etc"
i would put A
another question that really confuses me is...
"you are doing a busy shift restacking but u know you cant finish it tonight what do you do?"
a. tell ya team leader that u can't finish it
b. work at ur own pste and not finish it
c. tell tya manager u will do it 2m
i would pick A
a customer comes up to u at a busy time and tells u there is a pile of broken vase, (they found it like that) they also want the same vase but not broken...
u go and find her the vase and clear the glass
tell her it's not her fault and she won't have to pay
clear the glass as others may trip and find her the vase
tell her you have no idea how it got broken
i;d put the first one.
plus. i've never had a job before. do sainsbury want to employee someone with more experience?
And what FXX said is right. With the wrong attitude, your not going to get far. You need good multi-taking skills. For example, on checkouts (When running them), you need to be collecting the returns, managing breaks and monitoring the queues, then you'll get someone who has forgot something and you'll need to get that. While doing that your more than often asked by another customer on the shop floor where xyz is.
During all this, you can get a phone call from your manager asking for the number of trolleys of returns there are. -
inksplodge
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- 27-08-2010 17:21
My store better start looking for an entire new night shift at this rate...
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LordOfTheIsles
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- 27-08-2010 17:48
(Original post by donaldduckyy)
Yep, received an email this morning telling me I was unsuccessful. I am going to contact HR because I do not see how they made this decision without me taking the test. -
Schumacher
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- 27-08-2010 21:48
Just finished my induction and I can't believe how fake it all is. The actors speak to you like you're stupid and Sainsbury's is the greatest place ever that you can possibly ever work.
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