There must be someone who knows a bit more about the Sale of Goods Act than me out there!
I bought an item from eBay for £200 and paid £20 postage & packing, from a private seller.
The item arrived fine. It was described as "indistinguishable from new" but it turns out there was a faulty component. I'd need to send it away to be repaired at substantial cost, so after emailing back and forth with the seller a bit trying to work out a solution, I've asked to return it and get a refund.
The seller has now got rather stroppy, and is insisting that it was sold "in good faith" and is demanding that I pay to send it back fully insured, and then he'll refund the £200, but not the original P&P costs.
Looking around eBay, it seems most of the time I should expect to have my original £220 payment returned in full, and in some cases with a faulty item the seller should repay my costs incurred in returning it as well.
I would prefer to sort this amicably, but I'd like to know people's experience in this field. Am I entitled to P&P costs as well? Am I entitled to my return postage costs? If I start a PayPal dispute, what will they give me?
Any help appreciated.