I was reapplying for my student finance for my last year (totally forgot and got a text reminding me), and did it for me, fine, my dad, fine, but my mum was impossible! I went online, and said that I had forget her ID and stuff, and when I was asked for the secret question it just said "what is your secret answer" - so I have no idea what to do.
My question is, can I call up and get the details on behalf of my mum, or does it have to be her who calls? Cos she's at work all day, and I'm the only one with any time off!
Or does it play no part?