Can't log in to Virgin Media email

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Titch89
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#1
Report Thread starter 12 years ago
#1
Well, it's actually a blueyonder email address, but the company is now Virgin Media:
I use Windows Mail to send and receive emails. On Wednesday, I got logged out for no reason and typed in the correct username and password, but it won't let me log in. I tried again and it still wouldn't let me log in.

On Thursday, my dad phoned up Virgin and explained the situation. I changed my password on the account settings and then over the phone. I got told it should be ok yesterday, but it still won't let me log in.

I know my username and password are correct, because I copied and pasted them from the account settings.

Any ideas?:confused:
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spikeymike
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#2
Report 12 years ago
#2
Don't copy and paste.... sometimes you can copy an extra space, so just type it.

Have you tried logging in through the site?
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princessmarisa
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#3
Report 12 years ago
#3
Can you log in here?:
http://www.virginmedia.com/customers/emailgateway.php

If so try resetting up the account as if it was a brand new one in Windows Mail (Not used this I presume it is like a stripped down outlook?)

Also maybe something here will be of help
http://www.virginmedia.com/help/compatible/index.php
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Titch89
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#4
Report Thread starter 12 years ago
#4
(Original post by princessmarisa)
Can you log in here?:
http://www.virginmedia.com/customers/emailgateway.php
Yes I can. Thanks
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princessmarisa
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#5
Report 12 years ago
#5
(Original post by Titch89)
Yes I can. Thanks
Coolies :cool:

copied and pasted this guide for setting up windows mail to work for you as well, I'd say delete the account you already have set up first incase it interferes.


Kinda long Guide below:
Spoiler:
Show

Setting up Windows Mail

Follow the steps below to re-create your blueyonder or ntlworld email accounts in Windows Mail.

1. Launch Window Mail via Start – Windows Mail – if you have not created a Windows Mail account previously the wizard will launch. Alternatively open Windows Mail and select 'Tools'– 'Accounts' The "Internet accounts" window will appear.

2. Click the 'Add' button in the upper right corner of the window. The 'Add Account' window appears. Select "E-mail Account", and click "Next".

3. Enter your name as you would like it to appear in the "From" field of the e-mail messages you send. Click "Next".

4. Enter your blueyonder or ntlworld email address, and click "Next".

5. In the 'Incoming mail server' field, enter pop3.blueyonder.co.uk if you are an ex Telewest customer or pop.ntlworld.com if you are an ex ntl customer. In the 'Outgoing e-mail server field' enter smtp.blueyonder.co.uk or smtp.ntlworld.com, tick 'Outgoing server requires authentication' if you are an ex Telewest customer. Then click "Next".

6. In the "Email username" field, enter your mailbox username – this will not currently include @blueyonder.co.uk or @ntlworld.com, e.g. if your email address was [email protected] then you would enter richard.branson as your "email username". Check "Remember password" if you don’t want to be prompted to enter your password each time you check for new mail. Click "Next".

7. On the final screen click "Finish"

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Titch89
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#6
Report Thread starter 12 years ago
#6
My dad was told to do this by someone who works for VM on Thursday, but it didn't work.
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princessmarisa
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#7
Report 12 years ago
#7
(Original post by Titch89)
My dad was told to do this by someone who works for VM on Thursday, but it didn't work.
What errors are you getting?

Did you restart after removing the old account,before adding it again, just to make sure it is totally wiped?

Also check you haven't installed any new security software, firewalls or anything that may be stopping windows mail from connecting.
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jenifferhomes
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#8
Report 5 years ago
#8
Login problem may due to below mentioned reasons:

It may be password problem.
It may be email problem,
It may be due to account suspension,
Your account may be in safe mode.
If you forget password then it may be due to wrong entry of either username and password, or both. Please re-enter the correct combination of two. If still the problem persists then you have to reset your username and password.

If the login has been changed since the first time you signed-up, then the latest login is the one that should be used to sign in to your Virgin Media Mail account.

If you have any doubt on the issue you can visit Virgin Media customer service here.
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AngryJellyfish
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#9
Report 3 years ago
#9
Yeah, I doubt the OP still needs help with this issue. :p:
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