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student finance, one hand does not know what the other is doing? watch

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    I work for an LEA and we were always given 6 weeks to process a form from the day we got it (unless we needed more information/evidence etc.)

    Mistakes are easily made when dealing with a large volume of applications but if a student contacted us we could usually find the file and sort it out that day

    The call centre is in Glasgow, the people doing the assessing are in Darlington and god only knows where the application forms and bits of evidence are in all this.

    SFE are trying to cope with new procedures and new staff. They have a massive backlog of post to sort through.

    I understand all this as I have suffered from similar problems myself last year (albeit on a much smaller scale) and yet I still have no idea why everything is taking so long this year.
 
 
 
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