Location: Greencoat House managed by Unite Student Accommodation, Kingston Upon Thames Stay period: 2012/13
I have lived in Greencoat House for the 2012/13 academic year. However, it is absolutely the worst student accommodation that I have ever lived before.
Greencoat House, which is situated in Kingston Upon Thames, is managed by Unite Student Accommodation. The photos and all the booking procedures listed in the Unite website are detailed and looks to be a reliable student accommodation, considering the scale it covered in the whole UK.
However, the actual management onsite is absolutely not satisfactory once I have moved in. I rented a single student studio in Greencoat House. I have to say all of room facilities are in satisfactory condition, with no broken pieces. However, it is all about the management which messed up all my experience in staying in Greencoat House.
Firstly, the fire alarm rang on almost THREE to FOUR times per week. I am not sure whether it is a fire alarm or someone deliberately set on the fire alarm just for fun, the fire alarm just ranged TOO frequently. Sometimes during daytime, sometimes during midnight, without any notice. It is not acceptable to trouble a paid customer for such a frequent amount of disturbance.
Secondly, there is at least ONE maintenance access to your room every SINGLE week, considering I am staying in that building for a year. The number of times to access the student room is too frequent and not acceptable. Also, there will surely have other workers (i.e. strangers) outside your room door every week. This cause unreliable and unsafe feeling to my room safety, considering they also have the right to access the room.
Thirdly, some of the public facilities situated inside the building is also not acceptable. For example, there is no space for dropping garbage inside the building and you have to carry your own stinky garbage walking right front of the crowded Kingston rail station and turn to the building backspace (i.e. car park) to drop your garbage.
In conclusion, all of the points that I have mentioned above did not exist in other student accommodation that I have lived in. For example, I have lived in Nido Spitalfields in the year which the building is also newly opened. They DO NOT have all of problems mentioned above. They have the private garbage space every floor, and there is only one to two times in ONE YEAR the fire alarm has rang or the room required maintenance. The Greeencoat Staff argued that it is a new building thus it is not doubt that there will be some issues. In fact, I have to say I don't care what problem you have because I am a paid customer to stay that building and thus I am expected the standard FULFILLS the price. If the building is not ready, do not open it.
A Kingston University Student