Virgin media are an awful ISP

I had Virgin Media 2 years ago, ended up leaving them and switched to Sky.

Sky was the best broadband service I've had until a few months ago when they decide to upgrade the speed to 20Mb, which I was really happy about but it turned out to be complete shit.

The highest speed I get is about 4Mb even though I used to get 6-7Mb on the 8Mb package.

I'm fed-up with UK broadband anyway, it's just pathetic. I was at Abu Dhabi and they have freakin 42Mb for MOBILE broadband, their phones get higher speeds than our PCs

VM are a profit making organization in the end

You're attempting to patronise me, mistake.

I don't think you're remotely perceptive of the subtle realities of business (Certainly not the subtleties of 7 roll eye emotes)

You have a customer, a customer in any economic climate is essentially gold dust because they chose you out of basically - a ****load. Your reputation is a major projection of your quantitative customer base. And to be honest, decently - you owe your valued customer what they deserve - at least what they pay for.

New customers get exemptions in this system, they're punts as to how long they stay on, and so the deals are often very good for a period of time. The exclusivity of service does not reflect the overall.

No longer can you get value for money. I'm only 19 but it's plainly obvious to me that the companies that control the backbone of our lives are no longer held to the expectations they should be. Wether it be emergeny services, internet or the service in a shop. Standards are low, because people choose to settle for what they get without any question. It's too much effort to complain, and it's fruitless too.

Money talks.

Hi,

Been with Virgin Media since they baught out Telewest (was with Telewest for many years before then), and since then have seen a gradual decline in customer service to abysmal levels - and most recently, an accute decline in internet services.

We have always had the joint TV, Phone and internet on the highest possible package (XL). The internet is supposed to be 20mbp/s and the bandwith is supposed to be unlimited. I use the internet heavily, and rely on it greatly for gaming, HD media and heavy internet browsing.

As I said before the internet was great up to say the last 5 months (seems to coincide when they braught out their 50mbp/s premium service).

Their "traffic shaping" policy is also quite overt - and you can expect speeds of about 200kb/s at peak times.

They're simply not offering value for money. If they're not prepared to invest in the infrastructure to support it's customer base, then it's time the consumer downsize them.

i think you just need to stop crying lol. I've had virgin for years, no problems at all. Cant say they're an awful isp on just your experience. They want your moneyz, not your happiness.

Had nothing but problems with them.
Keep waking up to find no internet, and they are less than helpful when we ring them to find out why.

So getting Sky in January

Op, you might have some good points, but you also manage to make yourself sound like an absolute tit.

Op, you might have some good points, but you also manage to make yourself sound like an absolute tit.

However bad Virgin are, I bet they don't have an independent website dedicated to their customer's problems.

They do actually, "you tit".
http://community.virginmedia.com/
Silly boy.

I'm from Liverpool and I worked in the Albert Dock with my brother for a while well Telewest was based there (when it was still Telewest) - they knew they were so bad (and Virgin) that they don't even use their employees don't even use their own cables or phone networks (e.g they use Orange instead of their own network)

Sorry but can you repeat that? I don't understand (Not being funny in any way)

I just meant that Virgin employees (my dad included) know that their speeds and phone networks are so terrible that even they wont use them. The example being, their employees use o2 instead of Virgin for their phones.