Which question are you concerned about? I've only looked at the first so far so shall answer it and then add the second answer on once I've done it.
4 marks: It's basically asking you to describe and explain the visible changes. So mark 1 would be stating that you start with a green solution.
mark 2: Green precipitate formed of Fe(H2o)4(OH)2
mark 3: slowly change to brown precipitate.
mark 4: Due to it being oxidised by air to Fe(OH)3
The second question...you'd treat (en) (<---that being the abbreviation for the ligand) as you would NH3. So if you were to add dilute ammonia to [Al(H2O)6]3+ you'd get [Al(OH)3] and NH4+. The same reaction goes for this:
[Al(H2O)6]3+ + 3(en) --> Al(H2O)3(OH)3 + 3(en)+
And white ppt being the observation.