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Equity and Trust problem question - please can someone help me out!

Hi i have this problem scenario, i have done all of it apart from this last section and I'm not sure how to tackle it, please can someone push me in the right direction. Thank you!

Jim also wrote to the Gigantica Assurance Co. plc. requesting them to change
the nominated beneficiary on his life insurance from Jenny and David to Xena.

Gigantica Assurance filed Ezekiel's letter, but owing to a clerical error did not amend the policy schedule or return to Ezekiel the form which, under their rules, was required to change the nominee.

What rights does Xena have if any?

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