Annoying customers Mk II

You have to do that sometimes with drivers.
If he had have sat there chilling and waited for the shunters put the trailer on it would have taken longer and he would have been like "how long". They don't always like what's good for them.

So served a customer today who paid cash, he had the old £20 note so had to use the money checker pen. He then turned round and made the unoriginal and unfunny ‘I just printed that today’ joke, to which I didn’t laugh or say anything I just ignored it. Gave him change and I gave him a £10 note. He then turned round and was like can you check that for me and was looking at the pen. I turned round and was like that won’t work on the £10 note. He was then like oh how do you know it’s real.. we don’t have a machine to indicate whether or not the plastic notes are real or not but we have guidelines as to how to check them and I explained this to him. He then walked off and said something, dunno what he said but I was like ok then -.- think he was annoyed at the fact that I didn’t laugh at his unoriginal joke and that’s probably why he was like that....

I know what you mean. I never used to find it funny either. And it used to get boring after hearing it so many times.
When he said about printing the note that morning, you should have given it him back and been like "ill let you have that back then". Just to see what he said. That would have soon wiped the smile off his face.

Let's bring this thread back to life.
Anyone had any annoying customers lately?

Thankfully this week marks my last week in retail but there is one customer who is really grinding my gears.

Pre-first lockdown she would come in switch off our speaker (we play music as a product demo and it makes the atmosphere nicer) repeatedly. The last fortnight she comes in and uses the same self service machine- it works perfectly but there is liquid damage from cleaning it (a small black spot). Every time she has a go at me about 'how it's not good enough'...despite the fact there is a lockdown and we're still packed it's not essential to come out and fix as we have 2 working tills and 2 other working self services. She repeatedly says stuff like 'its fraudulent' (if it wasn't working properly it wouldnt be open)

Cue saturday- she scans something twice and doesnt realise till she has her receipt claiming the machine charged her twice. I politely explain it's charged you twice because you scanned it twice, however if you come over to the counter we can refund it. She then has a go at me saying it will take weeks to get the refund- I tell her it takes around 3-4 days, we can do the refund but we can't control how quickly the refund takes. She then goes off on me saying the self service is broken. Colleague processes the refund and she goes off before coming back 30 second later to say we didn't refund her. By this point the supervisor comes in and repeatedly explains everything I've told her and explains the receipt.

She comes in twice a week and I'm dreading seeing her this week.

People who can't read sign displays for offers/prices and proceed to march up to me and tell me 'it needs changing'. Like literally 'that'll need to be changed' or 'it's in the wrong place' or 'you need to change that' because they can't read the offer correctly. Firstly, lady, I am not the manager, and secondly, I did not build this salesfloor with my own two hands.

Bring this thread back to life.
Anyone had to deal with any particularly annoying/hard work customers?

Almost forgot about this thread

There was a customer who I didn’t serve the other day but helped a newbie out as this customer was being a rude towards me. Newbie explained to customer that her click and collect order would be on a gift card, and instead of the customer questioning her during the transaction, she then said something once the transaction was done. The customer then claimed that she ‘didn’t understand what was being said’ when my colleague said about the gift card and I then explained that it’s too late to reverse the transaction and the customer then turned round and went I don’t believe you. I then had to call my supervisor over as he was the only one out of management in that day and explained it to him. He then called up retail support and they basically said the same thing as me. Think he only did it to try and not p*** off the customer. She took the gift card. But if she had said she wanted a refund, we would’ve been able to do it but would have to send it back in our next store delivery.

Oh and had a couple of customers on separate occasions who picked up click and collect orders. It clearly states on the website that if you spend £100+ on the website and do click and collect, you get a voucher. First customer got angry and I had to double check with a manager as I wasn’t sure if it changed but he said the same as me, and another colleague checked on the website on her phone and it clearly stated if you spend £100+ and do click and collect, you get the voucher. Customer was like oh it’s a rip off and I was like it clearly states you need to spend a certain amount to get the voucher and she was like oh I’m a teacher and I looked at her like it’s not my fault you can’t read properly and idk why you felt the need to state your profession. The 2nd customer then said it didn’t say on the website when it did and gave her contact information for customer services so she could complain -.-

We had one driver the other day who decided to block up the whole yard. Basically he was on bay 38 being tipped (we have 40 bays). The bays up that top end are near security. The entrance gate is one one side of security and the exit gate is the other. When he was done, I gave him his keys and paperwork ready to go.
He went to go, but rather than turn left off the bay and go all the way round (it's a one way system), he decided to cut across to the right and try to go straight out at security that way. He had cut in front of whatever drivers were coming round to leave who were coming the right way.. The 2 security guys who were in security told him that he isn't meant to do that and that he would have to go all the way round. They weren't just gonna book him out and let him out doing tricks like that. They sent him all the way round. But the driver was having none of it, and threw his toys out the pram. He got out of his truck, walked off site, and went to Tesco (which is next door). So that area of the yard was completely blocked with his truck and trailer there. Shunters who were coming round the building couldn't get past (so they couldn't take trailers on/off bays). People waiting to leave site couldn't leave site as he was there.
In the end I heard that a couple of shunters had to go and drag him back. Upstairs phoned down to me to get some details (reg, trailer number etc) and I heard he was being banned off site. I also got the impression that our lot upstairs were gonna kick up a stink with his company.

Bring this thread back to life.
Anyone had to deal with any particularly annoying/hard work customers?

We had a guy try to start a shouting match recently because his ice cream was too frozen. Threatened to leave a bad review on the internet because we didn’t melt the ice cream in the microwave before serving it.

I’m assuming at some point he sobered up and his girlfriend told him what an absolute prat he’d made of himself because the review never came about. 😂