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Job questionnaire help...

I'm filling out a job questionnaire and I'm rubbish at the test they give you. So, I'm looking for help from people who normally pass these types of tests. :smile:

Get me a job please guys....

Please choose below which one option you think best describes good customer service;

Acknowledging customers when they enter the store
Keeping yourself busy with other activities happening in store
Answering customer queries with basic information
Having a good product knowledge
Going out of your way help customers in a polite and approachable manner

*Please choose below which one option you think best describes how to sell additional purchases (eg chocolate bars or bottle of water) to customers at the till;

]Be forceful in presenting products to customers
Position the products well by your till and let the products sell themselves
Offer customers who already seem interested in purchasing products
Suggest to the friendly customers that they are able to buy products
Start up friendly conversation with every customer and offer the products

*Please choose below which one option you think best describes how to prioritise a list of tasks from your manager;

Find a good balance between carrying out tasks and serving customers
Prioritise tasks and complete the most important first
Do the easiest task first
Carry on serving customers and complete the tasks later
Ask colleagues to help if you are struggling to complete tasks in the time period

Please choose below which one option you think best describes what makes a good team player;

Helping others when they are struggling to carry out a particular task
Listening and respecting your colleagues
Expecting other people to carry out daily tasks
Having a helpful and approachable relationship with all colleagues
Delegating tasks to colleagues because you are a natural leader

Please choose below which one option you think best describes how to deal with a challenging customer;

Go and get the Store Manager straightaway
Remain calm and listen to the customer’s frustrations
Apologise to the customer for the problem
Acknowledge the issue and inform the customer you are unable to do anything about it
Try to help but seek the support of the Store Manager if you are unable to deal with the situation