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Nottingham Trent University

Nottingham

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Nottingham Trent University (NTU) Accommodation thread 2022

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Reply 20

Anonymous #3

Hi,

So just to make sure. if we managed to get to that next page we have secured the room? And will that link be active for 48 hours?

Thanks

Nottingham Trent University

Nottingham

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Reply 21

Millie.P

Original post by Nottingham Trent University

Hi everyone,

Our finance system is down due to the number of people all trying to pay at once. If you reached the payment page you'll have 48 hours to pay the deposit. Please come back later and try again, there are currently 100s of people in the system trying to do the same thing at once so it's causing network issues.

Apologies for the inconvenience!

Gurpreet - NTU Rep

Hi, thank you for letting us know. What does the payment page look like?? is it the one where you choose either to pay the deposit only/pay in full/pay by installments/pay by direct debit ??

Reply 22

bigkidscry

So annoyed I didn't get Byron or Gill Street south, anyone gill street north??

Reply 23

Anonymous #3

Original post by Millie.P

I've called the number and apparently they are overloaded and try again in an hour. Not sure whether the booking is guaranteed or not! How frustrating!!

The number of heart attacks that have just been caused by this aha. I think it seems like we are guaranteed the booking but unsure. Not much we can do about it now but hope.

Reply 24

jemzg

how long did it take for people's passwords to come through after firming?

Reply 25

Anonymous #3

Original post by jemzg

how long did it take for people's passwords to come through after firming?

Does this come before or after paying?

Reply 26

Millie.P

Ok spoken to someone on the phone - if you get to the page where you then either choose: pay the deposit only/pay in full/pay by instalments/pay by direct debit (and after you click this is says Gateway error) your chosen room is reserved for 48 hours!!! The system should be back up and running within that time and we can pay deposits them.

Reply 27

ahjpko

Wait so is the room confirmed then if we’re at the payment page?

Reply 28

madsnz

Original post by Millie.P

Thank you so much!! Definitely relived to hear that. Where were you trying to book?

Reply 29

madsnz

Original post by ahjpko

Wait so is the room confirmed then if we’re at the payment page?

Yes I believe so :smile:

Reply 30

Anonymous #1

Take 2 working days for your ID to work also after that you have to get your password yourself :smile:

Reply 31

Nottingham Trent University

Official Rep

Original post by Millie.P

Hi, thank you for letting us know. What does the payment page look like?? is it the one where you choose either to pay the deposit only/pay in full/pay by installments/pay by direct debit ??

Hi,

The payment page is where you select how you're paying (deposit only/pay by instalments/direct debit etc) and you're then presented with the gateway error afterwards.

Thanks,
Gurpreet - NTU Rep

Reply 32

ahjpko

Omg thanks you

Reply 33

Nottingham Trent University

Official Rep

Original post by jemzg

how long did it take for people's passwords to come through after firming?

Hi,

You can set up your password by visiting our My Password page. Enter your NTU ID on the page and you'll be prompted to create your own password, which will allow you to start the booking process.

Thanks,
Gurpreet - NTU Rep