SFE are seemingly refusing to process my application

Hello,
I applied for student finance for a graduate entry medicine course in early may as soon as i got my offer. I've confirmed with SFE over the phone many times now that they have all the information and evidence to process my application but they just aren't doing it. I've called every week and every time i speak to someone they say as it's all well past the threshold they will 'refer' it (i dont know where they are referring it to!) and that I'll hear within 5 working days. This has happened 4 times now - 4 apparent referrals and I've still heard nothing. My course starts on Monday, I need to pay my tuition fee, I'm a single mum with a young child who needs childcare, and until student finance process my application I have no funds to cover any living expenses, I have no childcare so won't be able to attend my course and won't be able to pay my tuition either. PLEASE can someone help me with this. Everyone on the phone say there's nothing more they can do and I just have to wait but every person also says it's not even being processed yet so I don't know what to do. You're going to make me loose out on medicine