I get transport allowance back home when my health gets to bad which includes a taxi journey to the station and back, and also a train journey to and from home. I live in London so I use black cabs only because I have had several bad experiences with booked cabs. I ALWAYS get a receipt for the journey, but obviously because they are independent black cabs sometimes there are no further details on the receipt except 'licensed black cab', a logo, the fare amount and the taxi drivers signature. I have been claiming for nearly two years for these taxi journeys (always black cabs) which cost £30 a time and I've never had a problem.
Today I received an email to tell me I will not be getting reimbursed for the taxi journeys because they did not provide enough details of the journey on the receipts. I am now left out of pocket by several hundred pounds and I think its extremely unfair as its never been an issue before and I was only told to get a receipt with a taxi - not specifically what it must have written on it. I also think its unfair for them to just start this rule now, leaving me with a backlog of receipts that I now cant claim for.
Is there an appeal process? or has anyone else had this situation?