Sneaky Amazon

Just ordered a textbook off Amazon...going through it quite happily, until it tells me, conveniently after I've paid for it and it's been confirmed, that there is a charge for the delivery, over doubling the cost of my book!

There was absolutely no mention of the extra cost in the ordering process!

What a bummer!

Reply 1

240920

9

couldnt you get free postage if its over £15? Or have you bought it from a private seller- postage is pretty expensive that way.

Reply 2

*Sparkle*

17

Cancel the order and get it from play.com

Reply 3

thomasp

7

Did you change your order thus taking it below the £15 "Free Delivery" limit?

Or if it was over £15, did you actually remember to select Free Delivery (as Amazon defaults to Royal Mail 1st Class)

Reply 4

Crisps

13

He says the delivery is mre than double the cost of his book, that suggests it's a very cheap book, which you would have to pay delivery for.

On the last page before you place your order it does give you all delivery optons.

Reply 5

Pony Jack

OP

15

1) The book itself cost £8.95, the delivery £8.99, thus doubling the cost of the order compared to if delivery had been free. £17.94 or there abouts
2) It was direct from Amazon
3) I've tried cancelling it, but it was one of those 'order by X time and get it tomorrow' things so I couldn't
4) The only options on the order screens were 1st class Royal Mail or next day delivery. Neither had any details relating to the cost of them.

Reply 6

Talya

16

What book was it exactly?

Amazon tellyou the price of delivery before you make your order final.

Reply 7

Pony Jack

OP

15

Meh, hell of a lot for a simple book though.
But I guess it'll be worth it, the book will last both years of the A-Level :smile:

It was the Revison Express Eng Lang book from Pearson & Longman
On the delivery screen it didn't have any figures obviously relating to the price of the 2 options, so I assumed it was free, or at least minimal..

Reply 8

thegreatstupendo

2

Is it being shipped to or from some far off country?

Reply 9

Pony Jack

OP

15

I managed to find the section about delivery charges on their site (what a mish) and apparently a single book should be charged £2.75ish for delivery.

WHo knows where the other £6 came from :/

I sense a complaint in the works if they take it out of my bank...

Reply 10

Crisps

13

£8.99 delivery?! :eek:

That seems rather steep.

I normally get harged around £3-5. Unless they're sending it next day or something?

Reply 11

thomasp

7

marbleblue

1) The book itself cost £8.95, the delivery £8.99, thus doubling the cost of the order compared to if delivery had been free. £17.94 or there abouts
2) It was direct from Amazon
3) I've tried cancelling it, but it was one of those 'order by X time and get it tomorrow' things so I couldn't
4) The only options on the order screens were 1st class Royal Mail or next day delivery. Neither had any details relating to the cost of them.

The "Order by X time" is £8.99 flat rate deliveyr.

Clicking on the "See details" link next to that text brings up this page which clearly states that: http://www.amazon.co.uk/gp/help/customer/display.html/203-9847750-6515911?ie=UTF8&nodeId=69502011

No complaint necessary to anyone, as they clearly state that on their site.

And I can get their delivery rates in two clicks - scroll down to the bottom of any page and click the "Delivery rates..." link, then click "UK..."

Edit:

Plus, all delivery charges are shown at the final stage of checkout before you confirm the order, PLUS in the confirmation e-mail you get. AND in the 'Track your orders' bit.

Reply 12

Pony Jack

OP

15

Yeah, it's next day..but the only other option was RM 1st class..

Reply 13

thomasp

7

marbleblue

Yeah, it's next day..but the only other option was RM 1st class..

And that's because your order was under £15, which is when you can qualify for Super Saver Delivery

Reply 14

Talya

16

marbleblue

Yeah, it's next day..but the only other option was RM 1st class..

That is the option that would have been £2.75. You opted for Special Delivery which is more expensive.

Reply 15

Pony Jack

OP

15

Gah, oh well, lessons learnt I guess :smile:

I mean, cut me some slack, t'was my first order with them =P

Reply 16

foxiroxi

10

You learn from your mistakes :smile:

But you see the toal price on the last click before you confirm everything. I always double check I haven;t been charged postage or it's a reasonable amount. :smile:

Sneaky Amazon

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