Virgin media won't do anything about my internet being attacked

For the past few days my internet has been getting attacked, I've reported it & it was nothing but a waste of time. An engineer came out, I explained the problem and he stated it wasn't possible as my IP is static and it's because I've probably downloaded something to which I haven't, I know for a fact my internet is being attacked because the person from the gaming community I belong to even admitted it. I've been booted in the past so I really don't know what the heck the engineer was going on about but he obviously doesn't know his stuff because you can boot a router that's static as it's happened to me before and is happening to me currently.

I had this problem a few years back & Virgin media once again acted as if a router can't be booted so I really don't know what to do? I've reported the problem and they keep chucking at me that I've downloaded a virus that's blocking my connection which isn't the case at all. I really don't know why they don't want to acknowledge the actual problem, I am stuck on what to do. I live at home and because of the stupid engineer my family is now blaming me for downloading stuff, I've explained to them and it's just getting exhuasting and upsetting for me, nobody wants to believe me.

The thick engineer told me to do a factory reset of my computer, and although I knew it wouldn't solve anything I did it as I didn't have the energy to do anymore debating, to which still hasn't fixed the problem because yes as I keep on telling everyone, my router is getting attacked by a DDOS attack. All I need is a new IP, to which they don't want to give me, I am beyond angry with Virgin media, what a load of crap their company is.

I've tried every way possible to change my IP from switching my router off to more technical ways and nothing works. What should I do, go to the police? because Virgin media clearly isn't going to do **** all about it, and it might get my family to shut the **** up pushing the blame on me if I am willing to go to the police. Advice?

For the past few days my internet has been getting attacked, I've reported it & it was nothing but a waste of time. An engineer came out, I explained the problem and he stated it wasn't possible as my IP is static and it's because I've probably downloaded something to which I haven't, I know for a fact my internet is being attacked because the person from the gaming community I belong to even admitted it. I've been booted in the past so I really don't know what the heck the engineer was going on about but he obviously doesn't know his stuff because you can boot a router that's static as it's happened to me before and is happening to me currently.

I had this problem a few years back & Virgin media once again acted as if a router can't be booted so I really don't know what to do? I've reported the problem and they keep chucking at me that I've downloaded a virus that's blocking my connection which isn't the case at all. I really don't know why they don't want to acknowledge the actual problem, I am stuck on what to do. I live at home and because of the stupid engineer my family is now blaming me for downloading stuff, I've explained to them and it's just getting exhausting and upsetting for me, nobody wants to believe me. I am the victim in this but am being treated like a piece of **** by everyone.

The thick engineer told me to do a factory reset of my computer, and although I knew it wouldn't solve anything I did it as I didn't have the energy to do anymore debating, to which still hasn't fixed the problem because yes as I keep on telling everyone, my router is getting attacked by a DDOS attack. All I need is a new IP, to which they don't want to give me, I am beyond angry with Virgin media, what a load of crap their company is.

I've tried every way possible to change my IP from switching my router off to more technical ways and nothing works. What should I do, go to the police? because Virgin media clearly isn't going to do **** all about it, and it might get my family to shut the **** up pushing the blame on me if I am willing to go to the police. Advice?

Are other internet providers this crappy? because my friends online, they tell me they can get an IP change just by simply ringing up, but with me it seems like a whole mission.

Switch to modem only mode and use a VPN. Problem solved.

Okay I've switched to modem only, what will that do exactly?

You now have a different IP address, congratulations.

Be aware, you can only use one Ethernet port whilst in modem only mode, and WiFi is disabled.

For the past few days my internet has been getting attacked, I've reported it & it was nothing but a waste of time. An engineer came out, I explained the problem and he stated it wasn't possible as my IP is static and it's because I've probably downloaded something to which I haven't, I know for a fact my internet is being attacked because the person from the gaming community I belong to even admitted it. I've been booted in the past so I really don't know what the heck the engineer was going on about but he obviously doesn't know his stuff because you can boot a router that's static as it's happened to me before and is happening to me currently.

I had this problem a few years back & Virgin media once again acted as if a router can't be booted so I really don't know what to do? I've reported the problem and they keep chucking at me that I've downloaded a virus that's blocking my connection which isn't the case at all. I really don't know why they don't want to acknowledge the actual problem, I am stuck on what to do. I live at home and because of the stupid engineer my family is now blaming me for downloading stuff, I've explained to them and it's just getting exhausting and upsetting for me, nobody wants to believe me. I am the victim in this but am being treated like a piece of **** by everyone.

The thick engineer told me to do a factory reset of my computer, and although I knew it wouldn't solve anything I did it as I didn't have the energy to do anymore debating, to which still hasn't fixed the problem because yes as I keep on telling everyone, my router is getting attacked by a DDOS attack. All I need is a new IP, to which they don't want to give me, I am beyond angry with Virgin media, what a load of crap their company is.

I've tried every way possible to change my IP from switching my router off to more technical ways and nothing works. What should I do, go to the police? because Virgin media clearly isn't going to do **** all about it, and it might get my family to shut the **** up pushing the blame on me if I am willing to go to the police. Advice?

Are other internet providers this crappy? because my friends online, they tell me they can get an IP change just by simply ringing up, but with me it seems like a whole mission.

For the past few days my internet has been getting attacked, I've reported it & it was nothing but a waste of time. An engineer came out, I explained the problem and he stated it wasn't possible as my IP is static and it's because I've probably downloaded something to which I haven't, I know for a fact my internet is being attacked because the person from the gaming community I belong to even admitted it. I've been booted in the past so I really don't know what the heck the engineer was going on about but he obviously doesn't know his stuff because you can boot a router that's static as it's happened to me before and is happening to me currently.

I had this problem a few years back & Virgin media once again acted as if a router can't be booted so I really don't know what to do? I've reported the problem and they keep chucking at me that I've downloaded a virus that's blocking my connection which isn't the case at all. I really don't know why they don't want to acknowledge the actual problem, I am stuck on what to do. I live at home and because of the stupid engineer my family is now blaming me for downloading stuff, I've explained to them and it's just getting exhausting and upsetting for me, nobody wants to believe me. I am the victim in this but am being treated like a piece of **** by everyone.

The thick engineer told me to do a factory reset of my computer, and although I knew it wouldn't solve anything I did it as I didn't have the energy to do anymore debating, to which still hasn't fixed the problem because yes as I keep on telling everyone, my router is getting attacked by a DDOS attack. All I need is a new IP, to which they don't want to give me, I am beyond angry with Virgin media, what a load of crap their company is.

I've tried every way possible to change my IP from switching my router off to more technical ways and nothing works. What should I do, go to the police? because Virgin media clearly isn't going to do **** all about it, and it might get my family to shut the **** up pushing the blame on me if I am willing to go to the police. Advice?

Are other internet providers this crappy? because my friends online, they tell me they can get an IP change just by simply ringing up, but with me it seems like a whole mission.

You need to ask them for a dynamic IP address. Static IP is your problem.

Virgin media are a extremely bad company.
Really crap.
I got rid of them.

Virgin Media do use dynamic IP addresses, buy their "dynamic" IP addresses remain the same for ages. My IP remained the same for many months/years; it has only changed twice in the space of 7 years.

Your first problem is being with Virgin Media.

what games/platforms are you playing that you keep getting ddos attacked?

I will make a note to avoid them.

You need to ask them for a dynamic IP address. Static IP is your problem.

OP says they've been told they have a static address. (Although I have a feeling OP meant to say 'not a static address')

Strange, I suppose it is up to their DHCP server and the way they've configured the lease to decide when it changes. I've never been with Virgin Media, so I can't speak for them.

They are dynamic, but the lease doesn't expire unless the modem is offline at expiry time.

Even if it expires, it will be assigned straight back if it hasn't been reallocated from the pool.

I think you might be nitpicking here Tom...