The Student Room Group

Question about collecting parcels

Hi I’ve just requested for my parcels from royal mail to be shipped to my chosen post office and the royal mail app+my emails are telling me that my parcels are ready to collect today at around 10am but when I got to the post office at 1pm they told me they couldn’t find anything. Did I go too early?
Not being funny, but how the hell would any of us know where your parcel is? :p:

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