Uni not responding to emails, made uni deposit & still says not paid, What to do??

2-3 weeks ago I paid the deposit and it went through with my bank.
On the student portal, it still says not paid even though it went through,
I contacted them by email and inquiries 12 & 8 days ago and they still haven't responded. I can't get my visa or accommodation because of this, What should I do?

Thank you, I appreciate anyone's help

Phone the uni

Clearing and Applications Advisor

21

Original post by brohe7

2-3 weeks ago I paid the deposit and it went through with my bank.
On the student portal, it still says not paid even though it went through,
I contacted them by email and inquiries 12 & 8 days ago and they still haven't responded. I can't get my visa or accommodation because of this, What should I do?

Thank you, I appreciate anyone's help

If you can’t phone then email the international team at your university for help

Original post by brohe7

2-3 weeks ago I paid the deposit and it went through with my bank.
On the student portal, it still says not paid even though it went through,
I contacted them by email and inquiries 12 & 8 days ago and they still haven't responded. I can't get my visa or accommodation because of this, What should I do?

Thank you, I appreciate anyone's help

Hey there @brohe7 !
If they have a phone number to call on their website then I'd get in contact with them during their office hours. If you have any proof that the deposit went out such as a BACS payment confirmation or even the section of your online banking that shows it's gone out, then that would also be helpful just incase things have been lost in communication.

Hope this helped1
Lucy - Digital Student Ambassador SHU

Reply 4

brohe7

OP

11

Original post by PQ

If you can’t phone then email the international team at your university for help

Thanks bro

Reply 5

brohe7

OP

11

Original post by hallamstudents

Hey there @brohe7 !
If they have a phone number to call on their website then I'd get in contact with them during their office hours. If you have any proof that the deposit went out such as a BACS payment confirmation or even the section of your online banking that shows it's gone out, then that would also be helpful just incase things have been lost in communication.

Hope this helped1
Lucy - Digital Student Ambassador SHU

Thank you, this is really helpful!