Date of birth typo

I applied for student finance as EU CITIZEN so I had to send a paper form by post. I had a university agent help in filling the form. My application included all the evidence, I attached passport, share code, bank statements etc. SFE approved my application and my evidence long ago, my status has been payment Scheduled for a month+ now.

I contacted finance team at my university and just find out that the agent made a typo in my date of birth (17 instead of 19) and they can't confirm my registration until SFE rectify this. . I already called and re-submitted "additional evidence" But I'm confused as surely SFE must have acknowledged and verified my actual date of birth while checking my documents before approving me?

Any chance to contact via fb or twitter ? My issue is my date of birth isn't shown anywhere in my online account. How will I know when and if there are any changes?