Been emailed about applying for uni as a continuing student rather than new student.

So in 2021 I started uni, hated it and dropped out in November. I had meetings with my tutors etc advising me if I needed any help to stay on, or if I was 100% sure I was leaving, what I needed to do regarding student loans etc.
I followed their advice and filled out the withdrawal forms, and another form I had to fill in as I was transferring to a different uni, but in the following September (this was the advice my uni gave me)

I reapplied to Uni (UCAS, student loan etc) and started my first year again in a different uni in 2022. I’m now in my second year and have just received an email stating that student finance will not pay my 2022/23 fee as I applied as a continuing student.

I don’t actually know what I have to do to resolve this issue, so has anybody had a similar experience or does anybody have any advice on what I need to do?
Thank you!

Hi Jasmine,

If you withdrew from a course at one university and change to a new course at a new university this would class you as a new student. With the email that was sent to you was there a PN1 form attached to it? Thanks, Ross

Hi Ross,

I did think that at the time, since I wasn’t continuing that same month, but I just went with what my advisor at my uni had told me. The email I’ve just received didn’t have anything attached to it, can I access that online anywhere?
Thank you