Hi people, I've never been on this site before and I found this thread while googling. I start my first proper shift at Asda on the Checkouts tomorrow and I'm absolutely terrified. I had the induction session on Saturday, and my checkout training on Monday, but everything I was told and did seems to have popped right out of my head. I'm fully confident that I can scan things and take card and cash payments, but when someone wants money putting onto a gift card, or paying by gift card I don't have a clue what to do. I did both of those on Monday when I had an experienced person stood behind me telling me what to do, but I can't remember exactly what buttons I pressed, and I'm terrified that I'm not going to remember what to do.
And what if I have to void an item over £3? There is a special process that involves printing off a mid transaction receipt, but who do I give it to and how do I give it to them? I voided a few items on Monday because I was double scanning them, but they were all below £3. I know I've always got the help button if I need help, but I don't want to be using it every 5 minutes for something simple. I don't want to make the customers wait and I want to make a good first impression on my supervisors. I'm absolutely terrified of making a big mistake. I was nervous enough when I had someone stood behind me telling me what to do, and now I'm going to be on my own.