How slow does your internet have to be before you can complain?

Right now, on a 30mg connection we are getting 3-6mb/s download speed, which is normal for this time for us.
The highest i have ever seen is 20 m/bs and i've only seen that a few times.

A engineer came round, 'tweaked a few things' in the router(which did nothing). Said he could do nothing else. Said it is because they are ober subscribed in the area and started rambling about peak times. Ignoring the fact i told them we never get anything higher than 20 during times such as 1am-4am, with the normal speed being 10-15.
Plus ping is always 60+ which sucks

So.. anyone any clue as to if we are allowed to complain? Get something done.. if anything can be done?

You are always allowed to complain, you're their customer! If they don't like it, then it's time to leave them. Are you on fibre optics or copper telephone lines?

Go to another company if problems continue. End of topic :/

Fibre optics apparently :P.

I know we are allowed to complain.. but i just want to complain and actually have something done about it rather than get the usual 'we value your opinions' and nothing else .

We were paying for an "up to 20Mb" connection, and getting about 4 Mbps (when it wasn't cutting off) whilst living 400m from the exchange. Complained constantly for about a month. Finally we got our 5th engineer round who replaced the line into the flat, which it turned out was damaged and kept shorting out (none of the other engineers had noticed!). After that was sorted we were still only getting 5/6 Mbps so phoned up once more, they had put a cap on the line to stabilise it whilst it was being temperamental. Fair enough. That's gone and now we average 12 Mbps; suits me fine!

So if I were you, I'd keep complaining until you are happy. If I'd believed everything the first engineer said, we'd have got nowhere. In fact, he basically accused me of lying and said there was nothing wrong with the line having had it cut out 500 times in 24 hours... It does sound like there is something wrong with yours, keep complaining. You are the customer and are not getting the service you pay for. If they claim not to be able to get it up to a reasonable level of service then try to haggle down your price to something that matches the level of service. Point out what people on other suppliers are paying for the speed they receive. If they won't budge, leave. There's no reason to be paying for 30 meg internet when you get 2.

Would you complain if you bought a series of books, and when they were delivered only got one? Of course! So do it

Right now, on a 30mg connection we are getting 3-6mb/s download speed, which is normal for this time for us.
The highest i have ever seen is 20 m/bs and i've only seen that a few times.

A engineer came round, 'tweaked a few things' in the router(which did nothing). Said he could do nothing else. Said it is because they are ober subscribed in the area and started rambling about peak times. Ignoring the fact i told them we never get anything higher than 20 during times such as 1am-4am, with the normal speed being 10-15.
Plus ping is always 60+ which sucks

So.. anyone any clue as to if we are allowed to complain? Get something done.. if anything can be done?

Company?
Iff Virgin, call and complain. They usually give you 90% of what you pay for, so those speeds are silly. If its phone line broadband, nm you can do. You pay for "up to X Mbps"

Yep it is virgin.

Wary about ringing them just yet, as i am under the (probably wrong) assumption the landlord should be the one contacting them when we have a serious problem. I.e. when i get responses via the forums and they say to sort something out :P