So basically I was shopping when this petite older lady decided to tap me in the shoulder and asked me to get her the kitkat on the top shelf and at this point I saw red and became very annoyed but I maintained my composure and I told her politely that I am not employed by the shop to serve customers just in case she confused me for being an employee and then she told me she knows I don't work there and it will cause me no harm just to reach up and fetch it for her but I then told her that's not the point. There are employees who actually get paid to assist customers and yet she goes around asking nearby fellow customers for assistance. Then she looks around but no one is close by so I did her a favour and pointed at a chair in the corner and suggested she goes and uses that to stand on and get the kitkat and on that note I picked up my basket and walked to the till to her grumbling voice as though she was entitled to my assistance. People like that literally make my blood boil.