Student finance paid wrong account

So I might have mistyped a digit in my account number and my money has gone else where, sfe are saying I'll definitely get the money back but it'll take a while, has anyone else had to deal with this? Is there anything I should be doing?

Reply 1

Mark Lee - SFE Official Adviser

Official Rep

6

Hello Blackunicorn20,

Once the payment is returned to us which can take up to 14 working days then we can pay this to you.

Have you already updated the bank details to the correct account with us?

Thanks

Reply 2

Blackunicorn20

OP

3

Original post by Mark Lee - SFE Official Adviser

Hello Blackunicorn20,

Once the payment is returned to us which can take up to 14 working days then we can pay this to you.

Have you already updated the bank details to the correct account with us?

Thanks

Hey, it's been about 14 days now but they said it could take up to month as they think it's gone into a live account but yes I have updated my account.

Reply 3

Mark Lee - SFE Official Adviser

Official Rep

6

Okay so in that case, we would send a Payment Trace to the bank. They can take up to 30 working days to retrieve & pay the funds back to us.

You can monitor this online, when we have the funds back we will pay them into your correct account.

Thanks

Reply 4

Blackunicorn20

OP

3

Original post by Mark Lee - SFE Official Adviser

Okay so in that case, we would send a Payment Trace to the bank. They can take up to 30 working days to retrieve & pay the funds back to us.

You can monitor this online, when we have the funds back we will pay them into your correct account.

Thanks