Getting the wrong amount for maintenance loan

I believe I got the wrong amount as my maintenance loan and tried to appeal against
it but they have sent me an email back saying that I should contact secure messaging or the live chat. Where do I find that or who can I contact about appealing the decision?

Hi Olga,

I think you've accidentally sent that to the appeals team which isn't an appeal. You've advised your loan is incorrect, how much have you been awarded and can you confirm your age? Thanks, Jason

Hi,

I’m getting £3,397 and I am 20 years old.

Hi Olga,

Have your parent(s) supported your application this year by completing the PFF2 form or inputting their details via their online accounts? Thanks, Jason

Hi,

They have input their details via their online account.

Hi Olga,

Thanks, can you please tell us roughly how much they earned in the 21/22 tax year? That's the tax year we use for 23/24 applications.

Thanks, Graeme

Hi,

It was £49,000

Hi Olga,

Thank you, with that amount you should be eligible for a partial income assessed Maintenance Loan.

Can you confirm when your parents provided their income details?

https://logon.slc.co.uk/cas/login

Thanks, Clare

Hi,

It was £49,000

Thank you, it sounds like your Maintenance Loan amount may be wrong, so it would be best to access your account so we can check this.

Please try to send us a live chat on your account, or you can call us on 0300 100 0607.

Thanks, Graeme

https://www.gov.uk/student-finance-register-login

How do I access the live chat?