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blank pdf entitlement letter

i received a letter from student finance about my bursary entitlement about 30 mins ago and opening up the pdf letter i just get a blank pdf file with nothing on it. does this mean i am not entitled to anything?
Original post by TylerWilliams03
i received a letter from student finance about my bursary entitlement about 30 mins ago and opening up the pdf letter i just get a blank pdf file with nothing on it. does this mean i am not entitled to anything?

Hi Tyler,

If you try opening this on another device or explorer. If the issue still occurs, if you can call us on 0300 100 0607 or via the live chat in your account we can resubmit the entitlement letter to you. Thanks, Jason

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