Student Finance login

Hey, I'm having a few problems with the Student Finance login. It's generally just being a bit of a dick. I created an account yesterday with the mailmerge-esque system that they suggest to use, set up a password, secret answer and was then given a unique profile number. However, then when I tried to login it said it did not recognise any of the details that I had entered, I kept trying and it still returned a page emblazoned with 'error'. I rang the support office late yesterday afternoon, he said to go on the site and click the reset password/secret answer options, which I did. I got the email about half 10ish this morning giving me those details, tried to login and now when I try to login it says 'your account has been locked', but I am unable to create a new one because my details are still registered with that one. One person has one account only.

Please someone say that I'm not the only one! All advice appreciated :smile: