bank no replies

Oh no that sounds awful. Banks are getting more diffcult. i too have the same problem trying to speak to the bank. Just keep trying or write them a letter .

do you think this counts as urgent?
because they say if its urgent then i should press 0 and it will get to them quicker but im not sure bc i dont want people who really really need help to get delayed

£50 got taken from my account last month and i got it refunded from my bank few weeks ago but yesterday it says refund reversal and the money was taken back

This sounds like the sort of situation where the bank will write to you to explain why the money was taken back. You'll probably get a letter in the next day or two.

Can you clarify what happened? Did £50 get taken from the account, you queried the transaction, and they refunded it? If so, it sounds like they refunded the money in the interim while they made further enquiries. If they've reversed the refund it sounds like their investigations indicated that the orginal transaction was correct. If that's the case, I'd be very surprised if they didn't send you a letter in post to explain what's going on.

yeah thats what happened. but i provided proof that the transaction wasnt made by me and also it was made in another country. anyways i would’ve thought that they’d let me know before taking the money back because i’m now overdrawn? idk

If it happened in another country and you proved it then what has gone on?

You can order online. It sounds like they've decided that the OP made the transaction. They could obviously be wrong though.

it was made on uber tho so i cant make that online unless im in that country. how can this be fair i’ve got £50 taken from my account from someone and cant get this money back because they think its me?